JOB SUMMARY

Responsible for scheduling patient appointments by telephone within the guidelines set by True Health.

PRIMARY FUNCTIONS

1. Answer incoming calls from patients who are requesting appointments.
2. Schedule appointments on the computer within the guidelines set by True Health.
3. Answer patient questions as needed and within the scope of responsibilities.
4. Follow Customer Service guidelines as set forth by the company.
5. Other responsibilities as assigned

EDUCATION AND EXPERIENCE

1. High School Diploma or equivalent
2. Minimum 1 year of telephone or customer service experience
3. Minimum 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES

1. Typing/keyboarding 35 wpm
2. 10-key adding machine
3. Computer literacy
4. Effective verbal and listening communication skills
5. Ability to manage heavy call volumes
6. Ability to work well independently and with others

ADDITIONAL QUALIFICATIONS

1. Bilingual a plus, but not required

RELATIONSHIP REPORTING

1. Reports to the Medical Scheduling Manager

PHYSICAL REQUIREMENTS

1. Ability to see and read computer screen and printed materials with or without vision aids
2. Ability to sit, stand, or view a computer screen for extended periods of time
3. Ability to perform repetitive hand and wrist motions for extended periods of time