Job Summary: The Business Operations Specialist is responsible for providing administrative support to the clinical staff across the state. This includes preparing patient charts for billing, processing incoming documents and ensuring that all information meets compliance requirements. Will provide support for regions statewide.

Essential Functions:

1. Adheres to defined follow-up protocols for internal and external customers not requiring immediate assistance but having service needs that must be met and/or are unresolved.
2. Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes.
3. Prints, prepares and reviews various reports and information that support the efficient day-to-day operations of the department and organization.
4. Reviews patient files, reports and incoming paperwork on a daily basis to ensure the completeness and accuracy of information to meet compliance requirements and the efficient operations of the team and processing of claims.
5. Attends and provides administrative and clerical support for departmental meetings as required.
6. Copies, faxes and/or emails various documents as needed to support the efficient day-to-day operations of the department and forwards and/or files information appropriately.
7. Maintains and updates departmental resource materials as required.
8. Greets incoming visitors and accepts/transfers incoming calls promptly and courteously.
9. Processes incoming and outgoing mail on a daily basis.
10. Prepares requisitions to maintain necessary supplies and forms to ensure smooth daily operations.
11. Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
12. Adjusts to changes in workload and schedules based on changing departmental/organizational priorities.
13. Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth.
14. Performs chart audits on all patient charts to ensure that the chart meets all necessary requirements for billing purposes.
15. Processes death certifications in accordance with state and county regulations
16. Coordinates any medical record requests with internal departments as well as the requesting party
17. Represents the Business Operations Department for all state and accreditation surveys, preparing any documentation in support of the clinical leadership.
18. Seeks to promote census growth in assigned area(s) of responsibility and to offer care that meets the unmet diverse needs of the community.
19. Seeks to promote knowledge of palliative care and hospice philosophies and articulates and promotes the organization’s vision, mission, and values within the community.
20. Upholds the Code of Conduct, all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements.
21. Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

1. Must possess a minimum of an associate’s degree in business related field; or the equivalent amount of education and experience may be considered. Bachelor’s degree preferred.
2. Three (3) to five (5) years business office operations experience with increasing level of responsibility required. A minimum of two (2) to three (3) years of health care experience required.
3. Knowledge of business, management, regulatory requirements and compliance as it pertains to hospice preferred.
4. Must be familiar with and have advanced knowledge of Microsoft Office applications and standard office business machines.
5. Knowledge of business, management, regulatory requirements and compliance as it pertains to hospice required.
6. Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.
7. Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal management duties and external relationships for all essential job functions to promote good working relationships.
8. Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives.
9. The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted.
10. Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days.
11. Must be eligible to work in the United States.