WHO WE ARE

Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity, equity, inclusion, and belonging we strive to create an environment where voices are valued and respected. If this resonates with you, consider the role below:

WHAT WE OFFER:

• Competitive Compensation
• Life, Medical, Vision, and Dental Insurance
• 11 Paid Company Holidays Per Year, plus 1 Floating Holiday
• PTO Referral Bonus
• 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
• 401(K) With 4% Match
• Paid Parking, with 24/7 Access

JOB HIGHLIGHTS

POSITION PURPOSE: Provide sales, administrative, and clerical support to the Group and Convention sales team in the implementation and management of sales initiatives, activities, and processes. This position works in close cooperation with several Visit Detroit internal staff, clients, vendors, and members. This position requires a high level of professionalism and customer service skills

LOCATION & SCHEDULE:

• Full-time
• This position currently involves a hybrid working model with 2 days remote, and 3 days in-office in Detroit, MI.

WHAT WE REQUIRE:

Bachelor’s degree in hospitality, related field, or commensurate experience.

1-2 years’ experience in an administrative support position.

1-2 years’ experience within a sales, marketing, or hospitality organization.

Valid, unrestricted Michigan driver’s license.

PREFERRED:

• 2-4 years’ experience providing administrative support in a hotel or Convention & Visitor Bureau (CVB) sales department.
• Direct client/customer contact supporting sales goals or fulfillment of obligations.
• 2 years working experience in the Travel/Tourism/Hospitality industry.

HOW YOU’LL CONTRIBUTE:

Provide sales support to the group and convention sales team to achieve strategic sales goals.

Routinely monitoring lead sources, to ensure accurate and timely data entry into the IDSS System for RFP’s received through various channels.

Collaborate and coordinate with sales managers to maintain accurate and timely communication with clients, partners and internal stakeholders as it pertains to the sales cycle.

Prepare and manage weekly, monthly and quarterly reports

Collaborate and coordinate with sales manager to gather correspondence to assist in the development of bid proposals, sales presentations, eblasts and all communication relative to the sales process.

Coordinate with sales manager to organize site visits including setting appointments, submitting travel requests, developing itineraries, and site books.

Participate in site tours as requested to advance, drive and provide overall support during the visit. May include transporting clients in our company vehicle.

With the Manager, Sales Support approval, participate in regional initiatives, including trade shows, FAMs, and sales calls, as needed.

Routinely communicate with partners in a professional manner

Efficiently and accurately navigate iDSS and MINT databases with a high level of proficiency.

Participate in scheduled meetings with sales managers to review priorities and tasks ahead.

Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders

OTHER CONTRIBUTIONS:

• Draft and prepare routine correspondence
• Manage inbound and outbound phone communications
• Support document management through copying, scanning, and filing
• Provide overall support to Group and Convention Sales Department, primary focus, Sales Managers.
• Provide back-up support for other sales units within Visit Detroit as needed.

REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:

Working knowledge of the hospitality industry, knowledge of area industry partners.

Proficient in using customer relationship management technology with ability to learn new systems.

Intermediate knowledge of sales and marketing processes and verbiage.

Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts verbally and in writing, in the English Language.

Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously.

Ability to think and manage creatively in a fast-paced work environment.

Ability to develop and maintain professional working relationships with supervisors, peers, colleagues, and external stakeholders.

Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation

Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools.

Proficient in using personal computer software and applications including Microsoft Word, Excel, Outlook, and PowerPoint.

Available weekends and outside of normal work hours for assignments and travel, as needed.

Ability to coordinate multiple clerical tasks as well as play a supporting role throughout the sales process.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Office work involves extended periods of sitting or working at a desk, utilizing repetitive typing motions on a computer or laptop, and reading text on a video display monitor.
• Ability to perform extensive standing and/or walking for work-related assignments and events.
• Ability to lift push, and or carry up to 40lbs. occasionally

Visit Detroit is an Equal Opportunity Employer:

We respect and seek individuals of a diverse background and do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Please ensure to regularly check your email spam folder for any communication from Visit Detroit to avoid missing important updates regarding your application status.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. I understand that my employment is at-will and that either you or I can terminate my employment at any time, for any reason. No oral or written contractual commitments have been made concerning my employment.