Strategic Technology Consultant in Kalamazoo, Michigan at Centaris

Leading IT Service Provider seeks Strategic Technology Consultant to guide our clients’ technology strategy and business outcomes.

Do you thrive in strategic client relationships? Are you ready to shape the future of our clients’ technology? Can you turn complex technology challenges into clear business strategies? If so, this may be the role for you!

Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With approximately 170 team members and five regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit AND nationally for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits!

Job Details

Responsibilities:

Serve as the primary strategic point of contact and trusted advisor for assigned clients, ensuring alignment between client business goals and Centaris services

Lead Strategic Business Reviews, including the Annual IT Planning and Budget session

Prepare and present the annual IT budget and multi-year roadmap, with expert insights into technology solutions, cost optimization, and future investment planning

Own the execution and oversight of initiatives in the client's roadmap

Serve as a point of escalation for assigned clients, providing root cause analysis, incident response, IT Quality process support, executive communication, and resolution direction for high-stakes issues

Assess client business requirements and lead the development and presentation of tailored solutions and detailed quotes

Participate in change control, manage client to-dos, maintain account documentation (roadmaps, Relational Touchpoints, meetings, opportunities, and executive summaries), and build in-depth knowledge of clients' core business applications

Education and Experience:

Bachelor’s degree, in computer science, IT, business (or related degree/equivalent combination of work experience)

5+ years of progressive client-facing experience in a managed services, consulting, or strategic IT environment

Demonstrated success owning executive-level client relationships and presenting at the C-suite or owner level

Strong technical knowledge including cyber security and compliance along with client information best practices and the ability to align IT systems with business objectives

2+ years’ experience with the ConnectWise platform

2+ years utilizing AI and automation tools

2+ years’ experience or training in Cyber Security and/or Microsoft tools such as Defender/Purview and SentinelOne

Experience facilitating SBRs, Annual IT Planning, and budget presentations

Skills:

Ability to take technical concepts and explain them in a way that translates to business objectives

Strong client-service orientation with the ability to build trusted, consultative relationships

Excellent executive-level communication, facilitation, and relationship-management skills

Sound strategic judgment with the ability to balance client needs, technical considerations, operational realities, and business priorities

Strong coaching and leadership skills

This is a hybrid position; however, candidates must reside in the state of Michigan.

Benefits:

• Medical/Rx, Dental and Vision Insurance
• Short and Long-Term Disability insurance
• Life Insurance
• 401(k) with 3% employer contribution
• Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.