Service Technician II in Detroit, Michigan at Securitas Electronic Security Inc.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Respond to trouble tickets to ensure application uptime and system performance

Work individually and as a team to diagnose and resolve application issues

Execute preventative maintenance tasks to maximize application availability and identify system faults

Perform routine configuration changes (user permissions, application configuration, etc.)

Document all system modifications through a digital change control tracking system

Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience

Perform pre-deployment end to end testing of all upgrades and major modifications

Perform on site installations of software upgrades and major modifications

Minimum Requirements

High School diploma required or equivalent

Familiarity installing and troubleshooting low voltage equipment

Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms

Strong working knowledge of Microsoft Office

Strong written and verbal communications skills

Working knowledge of network communications and IP addressing

Excellent problem solving and analytical skills

Excellent time management skills

Positive attitude and strong work ethic

Certifications in enterprise grade CCTV and Access Control systems a plus

STC offers comprehensive benefits including:

Highly competitive salary

Company training and industry leading certification program

Company Vehicle

Company Cell Phone

Medical, Dental, Vision, and Life Insurance

Company Paid Short Term and Long-Term Disability

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Exceptional growth opportunities

Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.