CLIENT IMPLEMENTATION SPECIALIST in TROY, Michigan at TRION SOLUTIONS INC
Employment Type: Full-TimeExperience Level: 1-2 YearsMinimum Education: BA/BS/Undergraduate
TRION SOLUTIONS INC
TROY, Michigan, 48084, United States
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Job Description
Position Description: The Client Implementation Specialist oversees the project management and onboarding of all new clients and worksite employees to the Trion payroll platform. Collaborating closely with Trion's New Client Integration team, this role serves as a central point of contact, ensuring seamless communication between various departments within Trion. By coordinating efforts and providing proactive support, the Client Implementation Specialist is instrumental in delivering exceptional customer experience for clients and worksite employees alike. This position is 100% in-person. Position Responsibilities: Project Management:
Knowledge, Skills and Abilities: CLIENT IMPLEMENTATION SPECIALIST - Bachelors degree and two or more years of customer service experience
Job Advertisement: Take your career to the next level with Trion Solutions
Plan, execute, and oversee client integration projects from inception to completion
Develop project timelines, deliverables, and milestones, ensuring adherence to deadlines
Identify potential risks and develop mitigation strategies to keep projects on track
Stakeholder Coordination:
Collaborate with cross-functional teams, sales, operations, and external vendors, to define integration requirements and objectives
Act as the primary point of contact for project stakeholders, ensuring clear communication and alignment throughout the project lifecycle
Documentation and Reporting:
Maintain comprehensive project documentation, including technical specifications, workflows, and user guides
Prepare and present project status updates and reports to client stakeholders
Continuous Improvement:
Evaluate existing systems and recommend enhancements to improve efficiency
Stay updated on industry best practices and emerging integration technologies
PEO/HR/Benefits/Payroll/Project Management experience a plus
Project Management Skills:
Proven ability to manage multiple projects simultaneously while meeting deadlines
Strong organizational and problem-solving skills
Experience coordinating cross-functional teams, sales, business stakeholders, and external vendors
Communication Skills:
Excellent verbal and written communication skills
Analytical Skills:
Strong analytical and critical thinking abilities
Experience in troubleshooting and resolving integration issues
Interpersonal Skills:
Team player with the ability to work independently
Strong stakeholder management and conflict resolution skills
Other Requirements:
Ability to adapt to a fast-paced and evolving environment
Trion Solutions is a leader in the HR industry and among the top 10 Professional Employer Organizations (PEO) in the United States. As a Certified Minority-Owned Business, Trion has consistently grown a diverse workforce to support the ever-growing needs of our 600+ clients spanning all 50 states.
Trion has been named a national and regional winner in the Best and Brightest Companies to Work For Awards for ten consecutive years. It was a national finalist in the Ernst & Young Entrepreneur of the Year Awards and annual wins Top Workplaces.
Work hard, play hard
Trion values its team members, and it shows. Monthly all-staff meetings feature catered breakfasts and open communication to hear the latest about the company first-hand from our top executives. Twice a week, team members receive further information about the company in the Trion Update newsletter. At our corporate headquarters, employees can enjoy 20-minute massages in our designated Massage Room.
Our team members stretch the boundaries of creativity during our annual in-office Halloween-costume contest, ugly-sweater contest, gingerbread-house decorating contest, and other company events. Employees also are able to enter staff drawings to win tickets to sporting events, concerts and stage shows.
The majority of our team members come to us from employee referrals, through a sense of pride and loyalty as well as receiving financial rewards for referring others to Trion.
Trion provides employees with a competitive-benefits package, 401(k) with a company match, paid time off, tuition reimbursement, flexible scheduling and so much more!
Wed love to meet you!
If Trion sounds like the place for you, please apply today!
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Job Location
TROY, Michigan, 48084, United States
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