Lives Change Here! We are GROWING…Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

Our Mission: Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

Why Work Here?

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 12 total paid holidays per year, including 3 paid floating holidays available upon hire, up to 24 days of PTO in the first year and only increases from there! Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

Starting Pay Range – $22.50 - $24.19/hour

Schedule – Monday through Friday 7:30am-5:30pm

Position Overview:

The Front Desk/Reception position provides reception and administrative support to ensure efficient front desk operations and a welcoming experience for clients and visitors. This position is responsible for client check-in, scheduling, answering and routing calls, collecting copayments, verifying client and insurance information, and coordination with clinical and administrative staff.

Essential Job Responsibilities:

• Front Desk, answer phones, Collect copays and insurance cards.
• Greet clients and visitors to the clinic and notify appropriate staff of their arrival. Monitor Lobby as needed.
• Verify client personal data and provide required paperwork to clients as needed.
• Coordinate and collect necessary information/documentation to facilitate treatment.
• Schedule appointments for Provider and Clinicians.
• Assist with correspondence, faxing, copying.
• Maintain accurate tracking reports and necessary computer and hard copy files. Maintain and reconcile petty cash in accordance with agency authorization procedures.
• Make reminder calls for client’s appointments.
• Opening and closing duties assigned to clinic.
• Maintain necessary computer and hard copy files.
• Communicate any site maintenance needs to the Facilities Coordinator.
• Enter deadline – sensitive data into the computer information system in a timely manner. Perform all related self-check, error-correction, and date information functions according to timelines.
• Assist Intake Coordinator with Screening and Data Entry as needed.
• Cross train to alternate duties as necessary to cover inter-departmental and program needs.
• Work closely with compliance to ensure all compliance functions within the agency are being properly executed.
• Health Information Management support – working closely with compliance to ensure all compliance functions within the agency care are being properly executed.
• Handle all client information in strict compliance with HIPAA regulations and agency confidentiality policies, including the safeguarding of Protected Health Information(PHI)
• Supports agency mission, goals, and objectives.
• Attend staff and planning meetings as scheduled.
• Maintain communication and cooperative working relationships both within the agency and community at large, while maintaining a high degree of confidentiality.
• Other duties as assigned.

Education, Licensing and Experience:

• High school diploma or GED equivalent is preferred.
• Previous reception experience or administrative experience required; specialized training in a medical or behavioral health setting preferred.
• Experience with co-pays and insurance billing preferred.
• Strong customer service, organizational and interpersonal skills.
• Computer skills, automated appointment scheduling and word processing experience preferred.
• This is a typical outpatient medical department environment; which is fast-paced and changes from minute to minute depending on the issues and severity of the clients.
• Bilingual skills (English/Spanish) a plus, depending on patient population served.
• Familiarity with electronic health records or automated appointment scheduling systems preferred experience with Qualifacts CareLogic a plus.

Skills and Abilities:

• Strong customer service and interpersonal skills.
• Strong organizational and time management skills.
• Ability to communicate effectively with clients, staff, providers, and community partners.
• Strong attention to detail and accuracy in scheduling, data entry, and documentation.
• Knowledge of general office procedures and administrative practices.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to use health records, scheduling systems, and standard office technology.
• Strong problem-solving skills and ability to exercise sound judgment.
• Ability to work collaboratively and contribute to a supportive team environment.
• Demonstrate professionalism, reliability, and accountability.
• Support the agency’s mission, goals, and values of Resilience, Partnership, Integrity, Compassion, Excellence, and Stewardship.
  

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation:

• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 25lbs. occasionally
• Reason accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

EQUAL EMPLOYMENT OPPORTUNITY

Columbia River Mental Health Services is proud to be an equal opportunity workplace. We are committed to diversity and inclusion, and we seek applicants from all backgrounds to join our teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by law. We encourage our employees to bring their authentic selves to work and do not tolerate discrimination at the workplace.