Front Office Intake Specialist at Triumph Treatment Services – Yakima, Washington

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Position Summary: The Front Office Intake Support Specialist plays a vital role in supporting the daily operations of client-facing programs. This position ensures smooth administrative processes, supports intake and documentation workflows, and provides a welcoming and organized environment for clients, visitors, and staff. The ideal candidate is detail-oriented, proactive, and passionate about supporting community-based services.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

• Manage daily mail: check, sort, and distribute incoming and outgoing correspondence.
• Create and maintain certificates for graduating clients.
• Deliver general administrative support to program and clinical teams.
• Serve as a backup for ordering supplies for both program and clinical departments.
• Greet and assist clients and visitors, ensuring a welcoming and professional environment.
• Navigate clients and guests to appropriate resources and staff.
• Assist with client intakes by storing clients belongings in designated areas.
• Organize and maintain intake and mental health folders.
• Maintain and update program documentation and records.
• Organize and add new program classes to schedules and systems.
• Purchase and distribute bus tickets for clients as needed.
• Process incoming inventory related to clients for approved items.
• Process and ordering of Operation and Clinical Supplies.
• Ensure accurate tracking and documentation of inventory and program materials.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High school diploma or equivalent required

Experience:

• 2+ years of experience in administrative support, program coordination, or client services.
• Strong organizational and time management skills.
• Excellent interpersonal and communication abilities.
• Proficiency in Microsoft Office Suite and basic data entry systems.
• Ability to handle sensitive information with discretion and professionalism.

Licenses/Certificates/Registration:

• Valid drivers license and insurance with 5 years licensed driving required

WORKING CONDITIONS

1. Ability to understand, remember, and apply oral and written instructions or other information.
   1. Reasoning and Decision Making
2. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
3. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
   1. Organization
4. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
   1. Communication
5. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
   1. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
6. This position requires standing, walking, and bending for long periods.
7. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

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