Bilingual Receptionist at Patriot Growth Insurance Services – Pasco, Washington

About Harvey Insurance, A Division of Patriot Growth Insurance Services: Founded in 1995, Harvey Insurance Agency is a family-owned independent insurance firm based in Pasco, Washington. The agency has become one of the fastest-growing insurance firms in the region. Specializing in property and casualty insurance, with a strong focus on construction-related insurance and high-net-worth clients, Harvey Insurance Agency offers a diverse portfolio of services to meet the unique needs of its clients. The agency's commitment to excellence and personalized service has solidified its reputation as a trusted insurance provider in the Pacific Northwest.

Position Overview: We are seeking a professional and customer-focused Bilingual Receptionist (English & Spanish) to serve as the first point of contact for clients, visitors, and team members. The ideal candidate will possess excellent communication skills in both English and Spanish and a strong ability to provide a welcoming and supportive environment. This role will be responsible for greeting clients, answering calls, directing inquiries, and providing general administrative support to ensure smooth daily office operations.

Work Arrangement: This is a full-time position working in our office located in Pasco, WA.

Professional Responsibilities:

• Handle incoming and outgoing mail and fax communications, ensuring prompt and accurate distribution to the appropriate recipients.
• Responsible for managing the front desk and directing incoming calls to the appropriate departments or personnel.
• Perform opening and closing duties to ensure the office environment is well-prepared for daily operations and securely closed at the end of the day.
• Handle document downloads, filing, and organization, ensuring easy access and retrieval as needed.
• Responsible for ordering office supplies and coordinating logistical requirements. Assist in event and meeting planning, as needed.
• Provide empathetic and supportive assistance to clients and visitors by being responsive to needs and creating a positive experience at the front desk.
• Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity.

Qualifications and Requirements:

• 2 or more years of experience in a professional setting, preferably in an administrative or clerical position.
• High School Diploma/GED.
• Experience working in the insurance industry, specifically at a property and casualty insurance agency preferred.
• Bilingual in English and Spanish required
• Excellent communication skills, both written and verbal, to convey information clearly and transparently.
• Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
• Ability to work effectively in a team environment and collaborate with team members and other departments.
• Exceptional problem-solving skills, combined with a persistent approach to achieving successful resolutions.
• Familiarity and proficiency in using relevant software applications, Microsoft Office Suite, and other tools used for email and data entry.
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $22 - $24 per hour depending on experience

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.