Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Practice Manager Position Summary:

The primary duties of the Practice Manager are to plan, coordinate, direct, and supervise overall operations of the assigned group. The Practice Manager will accurately orient and train support staff and providers on systems to assure compliance with regulations, policies and procedures of TidalHealth. The Practice Manager will oversee patient services and implement standard work policies for employees.

• Accuracy, good judgment and the ability to handle pressure are necessary for the satisfaction of this position.
• Responsible for proper utilization of instruments, equipment and supplies.
• Must assure that equipment is maintained in appropriate manner to assure proper usage, maintenance and life.
• Responsible for ordering and monitoring economic usage of supplies and ensure adequate inventory
• Responsible for the implementation and oversight of practice operating policies and procedures.
• Monitors day to day operations of practices under their responsibility.
• Ensures work assignments are completed according to company standards.
• Monitors key quality measures.
• Takes appropriate action when company operation, quality and financial standards are not being met.
• Provides timely information to the Service Line Director as issues arise and are resolved.
• Makes timely appropriate decisions and utilizes sound judgment to handle situations (customer service and/or staff issues) to resolution and/or refer to appropriate person(s).
• Is adept at using the electronic medical record. Is able to pull and use appropriate reports.
• Adheres to policies and procedures, performing in a professional and ethical manner at all times.
• Demonstrates a thorough knowledge of they/them key responsibilities.
• Is technically adept at all facets of his/her work.
• Interacts with all in a courteous and respectful manner, inspiring confidence by performing and communicating in a professional and ethical manner.
• Participates in team-based patient-centered care delivery.
• Gathers and reports data, as requested.
• Actively participates or leads in specific projects, committees, daily huddles and staff meetings as assigned.
• Ensures compliance with all tracer audits and participates in monitoring and auditing projects as assigned.
• Responsible for hiring, conducting evaluations, setting goals and disciplinary actions for all non-provider staff within the office in conjunction with TidalHealth Medical Partners administration.
• Coordinates schedules and approves time off to assure adequate coverage and appropriate use of overtime.
• Works with the float scheduler to fill needs.
• Completes payroll and verifies records are accurate and processed timely according to company standards
• Trains and orients staff in coordination with TidalHealth Medical Partners administration.
• Mentors supervisors and lead MA/PSRs by providing appropriate guidance and acting as a reliable resource on practice operations.
• Participates in the annual budget process by providing input and feedback on equipment, staff and/or supplies.
• Monitors key financial measures to ensure budgets are being followed.
• Completes charge reconciliation on a regular basis per company standards. Follows up on issues identified through the process with appropriate staff and providers.
• Ensures daily cash, check, and credit card reconciliation is completed.
• Responsible for cost center, account coding and forwarding all bills for payment to Accounts Payable
• Performs other related duties as assigned.

Practice Manager Position Requirements:

• High School Diploma required.
• Associate's Degree preferred.
• Practice Manager certification preferred.
• Minimum of three (3) years’ experience in physician’s practice required.
• Experience supervising a physician’s practice preferred.
• Experience with an electronic health record required.
• Experience with Microsoft Office computer programs, practice management systems and spreadsheets preferred.

Practice Manager Work Schedule

• Monday through Friday, Day Shift

Practice Manager Benefits

• We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more