• Lead the development and execution of patient care strategies in alignment with the organization’s mission and overall objectives.
• Develop and implement strategic goals, objectives, and policies to enhance operational efficiency, quality of care, and patient safety across all covered areas.
• Foster a culture of collaboration, accountability, and continuous improvement across Patient Care Services.
• Work closely with other hospital leadership teams to align patient care services with organizational goals and objectives.

Clinical Operations Management:

• Oversee the day-to-day operations of patient care units, ensuring adherence to best practices, policies, and protocols in collaboration with patient care services nurse leaders.
• Implement and monitor clinical processes to ensure the highest standards of care across all departments.
• Maintain a focus on optimizing operational efficiency, nursing productivity and patient flow.
• Develop and manage initiatives to improve patient care processes, enhance patient outcomes, and reduce variability and costs.

Staff Management & Development:

• Provide leadership, mentoring, and professional development opportunities to nursing and patient care staff.
• Oversee recruitment, training, and retention strategies to ensure the department is staffed with highly skilled professionals.
• Implement performance appraisals, staff evaluations, and address any performance concerns through a clear and effective process.

Financial & Resource Management:

• Develop and manage budgets for all patient care departments, ensuring cost-effective use of resources while maintaining high-quality standards.
• Analyze financial reports and make data-driven decisions to improve cost efficiency while adhering to quality standards.
• Optimize resource allocation, ensuring that both staffing levels and material resources are aligned with patient demand and operational needs.

Quality & Compliance:

• Ensure compliance with all regulatory requirements, including Joint Commission standards, OSHA, HIPAA, and any applicable local/state/national guidelines.
• Develop and oversee the implementation of quality improvement initiatives and patient safety protocols.
• Regularly assess clinical outcomes and patient satisfaction data, acting as necessary to achieve the organizational goal of zero harm.

Collaboration & Communication:

• Foster a collaborative environment among clinical, operational, and administrative teams to ensure integrated care delivery.
• Maintain effective communication channels with patients, families, and staff to address concerns, improve patient experiences, and resolve conflicts.
• Communicate effectively with multidisciplinary teams, addressing any operational challenges and facilitating effective problem-solving.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum of 7 years of progressive leadership experience, ideally with a focus in critical care services.
• Master's degree required; DNP preferred.
• Registered Nurse License - Current Maryland license or eligibility to obtain Maryland license.
• AHA Basic Life Support (BLS).
• Strong knowledge of processes, safety protocols, and regulatory requirements.