Under administrative direction, partners with City departments to ensure the organization’s ability to attract, retrain, and develop effective employees focused on values and strategic objectives of the City. Provides support and guidance to City departments, including recruitment and selection, onboarding, and off-boarding, HRIS administration, classification, compensation, benefits, employee development, and employee relations.

This is a senior, advanced-level class in the Human Resource Analyst series. Work in this class is more complex. It is distinguished from the analyst level by the ability to perform the full range of duties and work with considerable independence and initiative. Incumbents assigned to this class are expected to lead a variety of programs and projects, perform necessary research, and make recommendations regarding policy issues to the Director.

• Plans, develops, coordinates, and implements recruitment processes; reviews requisitions for position vacancies; designs and prepares job notices and related advertisements; develops marketing and advertising campaigns/techniques; posts vacancies; actively recruits qualified applicants; screens applications; schedules and conducts new hire employment interviews as needed; provides feedback and answers questions from applicants; coordinates background checks, pre-employment physicals and drug testing; conducts reference checks; makes job offers; onboards employees; and ensures proper employment paperwork.
  
  
• Responsible for the accurate and daily maintenance of all employee information, including maintaining HRIS database; processes all applicable payroll change forms, oversees the maintenance of personnel files and records; preserves data/record management integrity.
  
  
• Supports the day-to-day administration of employee benefits programs, including medical, dental, vision, life, disability, and deferred compensation; coordinates the completion and processes employee benefit enrollments, data base administration; changes and terminations; processes address and beneficiary changes; coordinates and monitors FMLA and disability leaves; monitors employees for ACA related purposes; assists in coordinating open enrollment and benefits meetings; maintains benefits’ related records; serves as liaison between benefits’ vendors and employees; resolves problems and responds to questions.
  
  
• Assists with employee/management relations, including partnering with the departments to create and maintain appropriate, value-driven work environments; advises and counsels managers, supervisors, and employees regarding human resource matters, resolution of issues, grievances, and disciplinary actions; conducts employee exit interviews; promotes positive employee/management relations through assigned special committees and task forces; and assists in the development and implementation of employee recognition ceremonies and other such programs.
  
  
• Assists with organizational compliance with all applicable federal, state, municipal regulations, codes, policies, and procedures; advises management on state and federal regulations; interprets and advises management and employees on the policies, rules, regulations, and procedures relating to various employee programs and benefits; assists in developing and recommending changes to policies and procedures.
  
  
• Assists in assessing organizational training and employee development needs. Develops and recommends training goals and objectives. Plans, schedules, and coordinates training programs and contracting of instructors.
  
  
• Conducts research, studies, report generation, and project management on a wide variety of human resource topics, including salary and benefits, employee turnover, staffing levels, and human resource trends. Makes recommendations based on findings.
  
  
• Coordinates the daily functions of the City's auto, general liability, and workers’ compensation claims. Serves as primary contact for claimants and involved departments; gathers information on claims; reports claim to insurance carrier; and makes recommendations to prevent similar incidents. Manages all subrogation for internally managed claims and all court restitution for internally managed claims and assists in negotiating final recoveries. Responsible for maintaining related records.
  
  
• Processes insurance and human resource invoices and assists with allocations/reconciliations.
  
  
• Completes employee verifications, verifications of income, workers’ compensation wage statements, and various compliance reports.
  
  
• Assists in the maintenance of the classification and compensation system. Conducts job audits and classification and pay studies upon request; updates or develops new job descriptions as required; conducts compensation analysis; makes recommendations to develop and maintain classification standards.
  
  
• Provides coverage as needed for the receptionists.
  
  
• Provides support and assistance to the Civil Service Board as requested.
  
  
• Provides an elevated level of consultative support to city departments to assist in the delivery of approved levels of service.
  
  
• Develops an understanding of City operations and remains knowledgeable of initiatives, challenges, and best practices. Identifies organizational issues and assists departments to address issues.
  
  
• Conducts research, analyzes data, evaluates efficiency and effectiveness, and makes recommendations to improve operations.
  
  
• Directs and manages specific activities and operations assigned.
  
  
• Coordinates and/or conducts assigned investigations.
  
  
• Develops ordinances, policies, rules and regulations for employees, supervisors, management, and the public; develops and recommends changes to policies and procedures.
  
  
• Assists in development and implementation of department goals, objectives, and work plan. Develops and ensures that various operating procedures, standards, and guidelines are followed.
  
  
• Assists in the preparation and administration of the division budget; forecasts the necessary funds for staffing, equipment, materials, and supplies. Submits budget recommendations and justifications. Monitors expenditures against approved budget.
  
  
• Researches and analyzes legal requirements impacting human resource programs and services. Identifies exposures and liabilities of the city and takes steps necessary to comply or reduce exposure.
  
  
• Performs other related duties.

MINIMUM QUALIFICATIONS

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of human resources management principles, practices, and procedures.
  
  
• Knowledge of relevant local, state, and federal laws in particular Family and Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Americans with Disabilities Act (ADA), Consolidated Omnibus Budget Reconciliation Act (COBRA), and Title VII.
  
  
• Knowledge of the structure, functions, and operations of city departments.
  
  
• Knowledge of computers and job-related software programs.
  
  
• Knowledge of Civil Service Board policies and procedures.
  
  
• Knowledge of HRIS, PlanSource, and Neogov.
  
  
• Skill in interpreting, understanding, and applying complex laws, policies, statutes, ordinances, and regulations.
  
  
• Skill in problem solving.
  
  
• Skill in mediating and resolving disputes.
  
  
• Skill in prioritizing and planning.
  
  
• Skill in interpersonal relations.
  
  
• Skill in developing and reviewing position classifications and salary analysis.
  
  
• Skill in the safe and lawful operation of a motor vehicle.
  
  
• Ability to use standard office equipment, computer equipment and software, including word processing, database management, spreadsheet applications, electronic mail, and Neogov.
  
  
• Ability to interpret and clearly articulate City policies and procedures regarding human resource administration.
  
  
• Ability to counsel managers, supervisors, and employees in sensitive, confidential, or otherwise difficult matters and to assist with resolution.
  
  
• Ability to resolve problems and coordinate grievance procedures, corrective actions, and terminations.
  
  
• Ability to collect and analyze data and make sound recommendations based on findings.
  
  
• Ability to listen well and communicate effectively orally and in writing with various audiences.
  
  
• Ability to research, develop and lead formal and informal presentations and discussions with diverse groups.
  
  
• Ability to conduct and review studies, analyses, and research on human resource topics.
  
  
• Ability to work effectively in a team environment.
  
  
• Ability to work in a challenging environment and to manage multiple and competing priorities.
  
  
• Ability to exercise discretion or independent judgment.
  
  
• Ability to supervise, direct and train employees.
  
  
• Ability to establish and maintain effective working relationships with City employees and management, elected and appointed officials, other agencies, and the public.
  
  
• Knowledge of the basic principles and practices of municipal budgeting and department contract administration.
  
  
• Skill in efficiently performing a wide variety of human resources and risk management functions for the various city departments.
  
  
• Skill in leading cross-departmental teams and managing complex or high-profile projects.
  
  
• Skills in independent analysis, making recommendations, and writing reports.
  
  
• Skill in bringing together resources and breaking silos to implement programs or solve problems.
  
  
• Skill in setting priorities, solving problems, and implementing initiatives.
  
  
• Ability to research, develop and lead formal and informal presentations and discussions with diverse groups.
  
  
• Ability to recommend and draft policies and procedures.
  
  
• Ability to skillfully prepare and review vendor proposals and agreements.
  
  
• Ability to research product distributors and service providers, and to analyze/evaluate proposals or bids, and make award recommendations.
  
  
• Ability to effectively monitor and evaluate vendor performance.
  
  
• Ability to exercise significant discretion or independent judgment.
  
  

SUPERVISORY CONTROLS

The Human Resources & Risk Management Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES

Guidelines include state and federal employment laws, employee benefits guidelines, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied technical, analytical, and professional level human resources management duties. Frequent interruptions, the need for reprioritization, and the quality of business contacts/relationships contribute to the complexity of the position.

• The purpose of this position is to partner with City departments to ensure the organization’s ability to attract, retrain, and develop effective employees focused on the values and strategic objectives of the City by managing the city’s human resource management functions and to provide administrative support to the Civil Service Board. Successful performance helps ensure the overall effective and efficient operation of the City government.

CONTACTS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

SUPERVISORY AND MANAGEMENT RESPONSIBILITY