Position Summary

The position of Cash Application Specialist is responsible for the collection of outstanding Accounts Receivable from customers in support of the billing department. This role is responsible for contacting customers that have unresolved customer billing issues, Accounts Receivable KPI reporting and serves as a backup for title admin and truck and trailer plating.

Roles & Responsibilities

● Record information about the financial status of customers and the status of collection efforts.

● Locate and notify customers of delinquent accounts by email, phone, etc. to solicit payments.

● Locate and monitor overdue accounts, using computers and a variety of systems.

● Arrange for debt repayment or establish repayment schedules.

● Advise customers of necessary actions and strategies for debt repayment.

● Answer customer questions regarding accounts and billing information.

● Answer phones and make calls.

● Receive payments and past amounts paid to customer accounts.

● Perform various administrative functions for assigned accounts.

● Sort and file correspondence and perform miscellaneous clerical duties.

● Maintain AR KPI metric reporting monthly.

● Backup for title admin and truck and trailer license plating.

Skills & Qualifications

● Strong skill base and comfort with technology including Microsoft Office and Google Suites.

● Excellent verbal and written communication skills.

● Conflict resolution skills with a positive attitude.

Education & Experience

● High School Diploma or equivalent required.

● Previous office experience preferred.

● Previous accounting/billing experience preferred.