At IPC, we’re not just about pallets or numbers — we’re about people, purpose, and progress.

Our mission is simple yet powerful:

“To be the TEAM of CHOICE for our PEOPLE, and the PARTNER of CHOICE for our CUSTOMERS and VENDORS.”

We’re growing fast and seeking an Accounts Receivable & Customer Support Specialist with a passion for precision, teamwork, and service. If you’re energized by solving problems, improving processes, and building great relationships, you’ll feel right at home here.

You’ll work closely with division leaders and the Controller, supporting all IPC locations (3 in Indiana and 1 in Pennsylvania). Our accounting team is integrated, collaborative, and fully engaged with the business — not siloed away in “corporate.”

• • Prepare and process timely, accurate invoices for both the Mulch and Pallet divisions.
  • Reconcile PalleTrack data with Traverse to ensure billing accuracy.
  • Validate and reconcile Bills of Lading (BOLs) to confirm details match invoicing.
  • Maintain organized and timely filing of invoices and related records.
  • Assist with the preparation and distribution of customer statements.

• • Ensure timely and accurate application of customer payments (cash, check, credit card, and EFT).
  • Reconcile customer accounts to ensure balances are up to date and discrepancies are resolved quickly.

• • Notify customers of skipped or outstanding invoices identified during payment processing.
  • Lead communication with all Mulch customers and designated Pallet customers regarding billing, payments, and account questions.
  • Contribute to effective collections efforts while maintaining professionalism and positive relationships.

• • Partner with the sales team to ensure smooth new customer setups and complete documentation.
  • Serve as a direct point of contact for customer inquiries, providing timely updates and accurate information.
  • Collaborate cross-functionally to enhance customer satisfaction and streamline processes.

• • Help develop, document, and refine processes that support IPC’s continued growth and efficiency.
  • Create and maintain a detailed desk manual that explains not only how tasks are done, but why — building understanding and consistency across the team.
  • Assist with the implementation of PalletConnect and other system improvements to drive accuracy and productivity.

• Associate’s degree in Accounting, Finance, or related field (or equivalent experience).
• 1–2 years of accounting or AR experience required.
• Proficiency in Microsoft Excel and Office Suite.
• Strong attention to detail and organizational skills.
• Clear and effective communication skills — both written and verbal.
• Ability to work independently and collaboratively within a fast-paced, team-oriented environment.
• Experience with Traverse, PalleTrack, or similar ERP/accounting software preferred.

• Be part of an epic, values-driven team.
• Profit sharing and 401(k) matching.
• Comprehensive benefits: medical, dental, vision, life, and disability coverage.
• Company contributions to your Health Savings Account (HSA).
• Paid time off and paid company holidays.
• Opportunities for growth, recognition, and impact.

• Monday–Friday, full-time.
• In-person at our Lafayette, IN location.
• Occasional team collaboration with other IPC sites.