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POSITION TITLE: Digital Solutions Specialist
LOCATION: Elberton, Georgia

DEPARTMENT: Deposit Operations

REPORTS TO: Digital Solutions Supervisor

EMPLOYMENT TYPE: Full-Time

STATUS: Non-Exempt

DEPARTMENT | ROLE DESCRIPTION:

The Oconee State Bank Digital Solutions Center serves as a dedicated digital branch responsible for overseeing, managing, and supporting our digital banking channels. It is designed to provide customers with thoughtful and effective solutions, delivering remarkable, friction-free service. Additionally, the Digital Solutions Center aims to drive bank wide growth by identifying and capitalizing on key opportunities to cross-sell products and services during customer interactions.

RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):

Handle incoming calls, chats, emails, and voicemails.
Promote digital banking products, including online account opening, the digital banking suite, bill pay, electronic statements, mobile deposits, and telephone banking.
Provide comprehensive support for all digital banking products listed above.
Facilitate maintenance requests, such as debit card management, disputes, account transfers, stop payments, address changes, and customer information updates.
Manage and review mobile and ATM deposits to mitigate fraud.
Engage in outbound sales and service efforts to enhance digital banking adoption, increase interchange revenue, and contribute to the achievement of strategic goals.
Support the implementation of new digital banking products and services as they are introduced.
Adhere to bank policies and procedures, prioritizing safety and soundness in all solutions offered.
Perform all other duties as assigned.

EXPERIENCE | QUALIFICATIONS:

MINIMUM YEARS OF EXPERIENCE

1-2 years of relevant experience in customer service.

MINIMUM QUALIFICATIONS

Excellent customer service skills
Excellent verbal and written communication skills
Excellent problem-solving skills

PREFERRED QUALIFICATIONS

Knowledge of banking practices and regulations
Two years in a customer service-related profession

COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS

Advanced technical skillset
Aptitude to maintain proficiency with evolving technology
Highly proficient with Microsoft Office products

REQUIRED COMPETENCIES

Service oriented
Collaborative
Solution-minded
Innovative
Motivated

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