IT Generalist at Metromont – Hiram, Georgia

This position will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, as well as providing technical assistance to end users.

• Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and network devices.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure the stability and security of our IT environment.
• Troubleshoot and resolve hardware, software, and network issues, either independently or by collaborating with the appropriate teams or vendors.
• Provide technical support and guidance to end users, both in person and remotely, ensuring timely resolution of their IT-related inquiries and problems.
• Manage user accounts, permissions, and access rights across various systems and applications.
• Assist in the evaluation, selection, and implementation of new technologies and software solutions to improve efficiency and productivity.
• Develop and maintain documentation, including user manuals, standard operating procedures, and knowledge base articles.
• Conduct training sessions to educate users on IT best practices and promote proper use of technology resources.
• Stay up to date with emerging technologies and industry trends, and make recommendations for their integration into our IT infrastructure.
• Ability to diagnose and resolve hardware and software issues and provide technical support to end users.
• Must adhere to all Metromont and OSHA safety rules and regulations.
• Housekeeping as necessary to maintain work area, tools, and equipment in a clean and orderly manner.

Benefits:

• Medical, Rx, Dental, Vision Insurance, Telehealth, and Health Savings Account available on your first day of employment

• Wellness Program to support employee health

• 401K with company match

• Paid Vacation

• 7 paid holidays

• Safety Shoe voucher - $150

• Continuing Education Program

• $1,000 New Hire Bonus ($500 after 90 days of employment and $500 after 180 days of employment)

• Excellent problem solving and analytical skills
• Attention to detail and accuracy
• Customer-focused
• Clear and effective written and verbal communication skills
• Strong organizational and prioritization abilities
• Self-motivated
• Willingness to learn new skills
• Able to maintain confidentiality of company and associate information
• Able to adapt to changes in work schedules, tasks, or processes
• Values and demonstrates safe working behaviors

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven experience as an IT Generalist or similar role, with a broad understanding of IT systems, hardware, software, and networks
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other common software applications
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN
• Experience with Active Directory, Group Policy, and user management in a Windows environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) preferred
• Experience with virtualization technologies, such as VMware or Hyper-V preferred
• Familiarity with cloud computing platforms, such as Microsoft Azure or Amazon Web Services (AWS) preferred
• Knowledge of IT security best practices and experience implementing security measures preferred