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Digital Solutions Specialist in Elberton, Georgia at Oconee State Bank

Oconee State Bank
Elberton, Georgia, 30635, United States
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Job Description

POSITION TITLE: Digital Solutions Specialist
LOCATION: Elberton, Georgia
DEPARTMENT: Deposit Operations
REPORTS TO: Digital Solutions Supervisor
EMPLOYMENT TYPE: Full-Time
STATUS: Non-Exempt
DEPARTMENT | ROLE DESCRIPTION:
The Oconee State Bank Digital Solutions Center serves as a dedicated digital branch responsible for overseeing, managing, and supporting our digital banking channels. It is designed to provide customers with thoughtful and effective solutions, delivering remarkable, friction-free service. Additionally, the Digital Solutions Center aims to drive bank wide growth by identifying and capitalizing on key opportunities to cross-sell products and services during customer interactions.
RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):
  • Handle incoming calls, chats, emails, and voicemails.
  • Promote digital banking products, including online account opening, the digital banking suite, bill pay, electronic statements, mobile deposits, and telephone banking.
  • Provide comprehensive support for all digital banking products listed above.
  • Facilitate maintenance requests, such as debit card management, disputes, account transfers, stop payments, address changes, and customer information updates.
  • Manage and review mobile and ATM deposits to mitigate fraud.
  • Engage in outbound sales and service efforts to enhance digital banking adoption, increase interchange revenue, and contribute to the achievement of strategic goals.
  • Support the implementation of new digital banking products and services as they are introduced.
  • Adhere to bank policies and procedures, prioritizing safety and soundness in all solutions offered.
  • Perform all other duties as assigned.
EXPERIENCE | QUALIFICATIONS:

MINIMUM YEARS OF EXPERIENCE
  • 1-2 years of relevant experience in customer service.
MINIMUM QUALIFICATIONS
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
PREFERRED QUALIFICATIONS
  • Knowledge of banking practices and regulations
  • Two years in a customer service-related profession
COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS
  • Advanced technical skillset
  • Aptitude to maintain proficiency with evolving technology
  • Highly proficient with Microsoft Office products
REQUIRED COMPETENCIES
  • Service oriented
  • Collaborative
  • Solution-minded
  • Innovative
  • Motivated

Job Location

Elberton, Georgia, 30635, United States

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