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* This is an Assistant Manager Position and will oversee both the REST and COMPASS programs.

Scope of Service: Assists the Program Manager in the coordination, implementation, scheduling, and supervision of responsibilities within assigned program. Assists the Program Manager to train and supervise direct care staff, interns, and volunteers. Provides comprehensive planning, networking, and active supports for the care and treatment of persons served including face-to-face hands-on supportive assistance with activities of daily living. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

Client Care & Program Management
• Supports Cluster Program Manager in the administration of program standards and
procedures related to the operation and provision of services.
• Provides face-to-face hands-on supportive assistance enabling clients to
maintain living in their apartment/home, including activities of daily living,
assisting with personal care, and other activities which promote healthy living.
• Ensures clients are treated with respect and dignity, provided with quality care.
• Coordinates client’s activities providing opportunities for individuals to make
choices and decisions.
• Responsible to follow state and Agency guidelines to administer medication
and maintain all appropriate trainings as applicable.
• Coordinates and assists with transportation for the clients.
• Works with Cluster Program Manager to ensure interdisciplinary team meets as
needed to support client care and to coordinate Individual Plans and Level of
Needs Assessments.
• Works within team to track and report daily data for behavior, goal, teaching,
and ADL strategies.
• Assists in monitoring use and maintenance of the agency vehicle(s) assigned
to program.
• Conducts supervisory spot checks in conjunction with management.
• Provides appropriate care management supports and maintains charting
standards consistent with regulatory and Agency policy.
• Works with staff to promote a clean, safe, and organized work environment for
both staff and clients.
• Responsible for data input with designated electronic systems. Completes
monthly data submission in accordance with regulatory and Agency policy.
• Maintains working relationships with identified community providers and family
members.
• Attends agency sponsored in-services, outside trainings, conferences and
meetings to facilitate continued professional growth.
• Supports the management in implementing changes in the program reflecting
identified agency priorities and strategic plan.

Clinical Services and Supervision:
• Supports Cluster Program Manager with program admissions, planning, and discharge
processes.
• Assists with facilitating staff and house/community meetings.
• Assists in monitoring documentation of services and the collection of data.
• Responds to crisis situations and provides appropriate interventions, de-
escalation, and debriefing.
• Provides rotating on-call coverage.
• Assist Cluster Program Manager in the recruitment, selection, and hiring of staff.
Supervises the Recovery Support Specialist (RSS) employees.
• Provides and documents supervision and evaluations. As assigned, consistent
with agency policy.
• Provides new staff with program orientation and ongoing professional
development and training.
• Addresses concerns with staff or other professionals constructively and in a
timely fashion.

Quality Assurance:
• Adheres to policies and practices as outlined in staff handbook and program
operations manual.
• Consistently works in a respectful, constructive, and cooperative manner.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA)
regulations and secures all necessary releases of information for outside
communication.
• Models culturally competent behavior interacting with clients, providers, and
fellow staff.
• Maintains accurate electronic records and case files as assigned and in
accordance with programming, contractual, licensing, and accreditation
requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation
Facilities.
• Participates in agency committee work when available or as permitted.
• Completes all trainings as required per program contract and agency policy.
• Maintains property to ensure building/office is welcoming upon entrance.
• Attends agency sponsored in-services, outside trainings, conferences and
meetings to facilitate continued professional growth and ensure the quality of
case management practices.

QUALIFICATIONS
• Bachelor’s degree preferred in a related field with at least 1-year supervisory
experience. Associate’s degree considered with a minimum of two (2) years’, or
high school degree considered with at least three (3) consecutive supervisory
experience.
• Prior experience working with people with mental illness, addiction disorders,
and/or intellectual disabilities is required.
Crisis intervention required.
• Valid Connecticut Driver’s license is required. Scattered site and non-24 hr.
program positions require the employee to maintain reliable transportation and
be willing to transport clients in personal vehicles.
• First Aid/CPR certification or willingness to obtain certification within 90 days of
hire. Employee is responsible to maintain ongoing certification.
• Proficient computer skills required, including Microsoft Office and electronic
record keeping.

Company Benefits Include:
• Competitive Wages
• 401(k) - with company match up to 3.5%
• Medical, Dental and Vision
• FSA and Dependent Care Accounts
• Company Sponsored Employee Assistance Program
• Company Sponsored Life, AD&D and LTD
• Colonial Supplemental Insurance
• Vacation, PTO & Sick time for eligible FT 40 & PT (20-39 hour)
Employees
• Connecticut Paid Sick Time for all employees up to 40 hours
a year
• 12 Company Holidays Paid at Double Time (hourly employees)