SUMMARY

Under the Money Follows the Person (MFP) program, works with consumers, families, providers, landlords, property owners and other staff to coordinate, manage, and implement housing tools, resources and inventories to ensure that consumers secure safe and appropriate housing. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

KEY RESPONSIBILITIES

1. Works with realtors, landlords, and others to identify potential units in subsidized public and/or private housing, assuring MFP clients can be presented with at least 3 options.
2. Coordinates with realtors and landlords within geographic area assigned by the department.
3. Assists clients with arranging transportation to view units and/or provides clients with adequate visual representations of available units from which to choose.
4. Completes and submits housing paperwork required by the department including application for the Department’s Rental Assistance Program (RAP), Security Deposit Guarantee Program or other appropriate programs.
5. Identifies need for modifications to a rental unit found by the Contractor.
6. Identifies and gains landlord approval regarding accessibility modifications required to make housing accessible and safe for clients
7. If necessary, ensures that consumer is aware of their role and responsibilities regarding applicable subsidies.
8. Assist clients after transition with issues pertaining to rental payments, landlord relationships, and local housing authorities.
9. Attends company and state meetings as required.
10. Performs other related projects or assignments as requested including photocopy work, data entry, typing, distribution of reports, etc.
11. Performs additional related duties as assigned.

COMPETENCIES

• Approachability: Allows adequate time for interactions; creates a supportive communication environment.
• Client Focus: Builds effective relationships with clients, identifies client expectations, tries to see issues from their point of view; offers practical solutions to problems.
• Diversity: Fosters an environment of belonging and inclusion. Values cultural, ethnic, racial and gender diversity. Committed to equity.
• Ethics & Integrity: Makes decisions and conducts self-consistent with organization principles.
• Listening: Supports speakers and interprets their messages in such a way that effective communication takes place.
• Personal Accountability: Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame.
• Problem Solving: Gathers and analyzes information, identifies goals, explores, and selects solutions, implements an action plan, and evaluates results.
• Work Relationships: Builds productive relationships in the workplace to achieve goals.

QUALIFICATIONS

Education

• High School Diploma or equivalent; Bachelor’s Degree in Human Services or related field preferred.

Experience

• One to two years experience in housing service coordination for the aging and persons with disabilities is preferred.
• Experience in real estate market and negotiation a plus
• Knowledge of the Independent Living philosophy a plus.
• Knowledge of community and housing resources in Connecticut, with the ability to understand and articulate multiple programs.
• Proficient computer skills, including Microsoft Office.
• Strong communication skills, both written and verbal.
• Ability to keep organized and work effectively in a fast-paced, dynamic environment.
• Familiarity with the needs of multiple vulnerable populations, especially older adults and persons with disabilities.
• Familiarity with general office procedures, equipment, and telephones.

Other

• Reliable transportation, valid driver’s license and current automobile insurance.
• CCCI Job Code – 6156

Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity

1. Bending 10%
2. Climbing (e.g. stairs) 10%
3. Keyboarding 20%
4. Kneeling 10%
5. Lifting (indicate maximum weight to be lifted) 50lbs.
6. Reaching 15%
7. Sitting 10%
8. Standing 60%
9. Using Telephone 15%
10. Walking 30%

Work Environment (a brief description)

Work is performed primarily in an office environment but may also include visiting client in hospitals, nursing homes and other locations. By nature of work assigned, employee may be at risk to blood borne pathogens. Personal protective equipment (PPE) may be required for some duties. Contact with staff from other departments likely.

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.