1st Shift: 40 hours - Monday - Friday 8:00 AM - 4:00 PM
Position: Licensed Program Manager - VA Crisis
Location: New Haven

Scope of Service: The Licensed Program Manager is responsible to operate and oversee the day-to-day program goals and objectives for the effective, efficient, and satisfactory delivery of service for the Veteran’s (VA) Recovery Support Program. Collaborates closely with VA treatment team providers and assigned prescribers. Provides comprehensive planning and support for the coordination, implementation, scheduling, and evaluation of all program responsibilities. Provides assessment and decision-making skills to manage the program and any associated issues on a daily basis. Provides professional development to staff, interns, and volunteers. Reports to the Program Director and is involved in on-call responsibilities. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS:

Program Management:
• Works with Program Director to ensure compliance and delivery of program
goals and objectives.
• Facilitates and monitors effective day-to-day delivery of services.
• Provides assessment and decision-making skills needed to manage the
program and any associated issues on a daily basis.
• Manages assigned budget, monitoring costs and allocation of resources in
collaboration with Director.
• Assigns caseloads, program duties, and determines scheduling of staff.
• Establishes and ensures rapport and positive working relationships with clients
while maintaining professional ethics and boundaries for all team members.
• Ensures client needs are continuously met included but not limited to: daily
living skills, overall well-being, referrals, obtaining and maintaining entitlements,
medical and psychiatric care, transportation, housing, wellness
utrition, legal
services, education and employment.
• Monitors effective engagement between staff, clients, volunteers, and identified
program supports.
• Ensures that services are person-centered and responsive to individual needs.
• Schedules, attends and participates in agency, team, and inter-disciplinary
meetings.
• Facilitates psycho-educational groups as indicated to support client growth and
life-skill development.
• Ensures company vehicles are in good working condition and completes
periodic maintenance inspections work orders as necessary, maintaining
vehicle cleanliness and operation.
• Maintains property to ensure building/office is welcoming upon entrance and
works with team to promote a clean, safe, and organized work environment for
both staff and clients. Processes timely work orders with Facilities as
necessary.
• Prepares and ensure compliance with Quality and Chart audits, Billing audits.
Maintains benchmark guidelines and develops action plans as identified.
• Ensures continuity of care for delivery of services.

Clinical Services and Supervision:
• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and community services ensuring
appropriate client care.
• Monitors documentation of services and the collection of data for
contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de-
escalation, and debriefing.
• Provides rotating on-call coverage.
• Works with Program Director in the recruitment, selection, and hiring of staff.
• Provides and documents supervision and performance evaluations consistent
with agency policy.
• Provides new staff with program orientation and ongoing professional
development and training.
• Addresses concerns with staff or other professionals constructively and in a
timely fashion.

Quality Assurance:
• Adheres to policies and practices as outlined in staff handbook and program
operations manual.
• Consistently works in a respectful, constructive, and cooperative manner.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA)
regulations and secures all necessary releases of information for outside
communication.
• Models culturally competent behavior interacting with clients, providers, and
fellow staff.
• Maintains accurate electronic records and case files as assigned and in
accordance with programming, contractual, licensing, and accreditation
requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation
• Participates in agency committee work when available or as permitted.
• Completes all trainings as required per program contract and agency policy.
• Attends agency sponsored in-services, outside trainings, conferences and
meetings to facilitate continued professional growth and ensure the quality of
case management practices

QUALIFICATIONS:
• Master’s degree required in with a minimum of one (1) year managerial
experience in a related healthcare field with the following minimum licensing
credentials: LMSW, LPCA, MFT.
• Prior experience working with people with mental illness, addiction disorders,
and/or intellectual disabilities is required.
• Valid Connecticut Driver’s license is required. Scattered site and non-24 hr.
program positions require the employee to maintain reliable transportation and
be willing to transport clients in personal vehicles.
• First Aid/CPR certification or willingness to obtain certification within 90 days of
hire. Employee is responsible to maintain ongoing certification.
• Proficient computer skills required, including Microsoft Office and electronic
record keeping.

Company Benefits Include:
• Competitive Wages
• 401(k) - with company match up to 3.5%
• Medical, Dental, and Vision
• FSA and Dependent Care Accounts
• Company-Sponsored Employee Assistance Program
• Company Sponsored Life, AD&D and LTD
• Colonial Supplemental Insurance
• Vacation, PTO & Sick time for eligible FT 40 & PT (20-39 hour)
Employees
• Connecticut Paid Sick Time for all employees up to 40 hours
a year
• 12 Company Holidays Paid at Double Time (hourly employees)