Administrative Assistant/ Front Desk

Bedford-Stuyvesant Restoration Corporation, founded in 1967, is the nation’s first community development corporation nestled in the heart of Central Brooklyn in Bed-Stuy. Located at Restoration Plaza, a 300,000 square foot commercial complex that offers a mix of retail, dining, recreation and entertainment, this historic organization is steeped in its mission to close the racial wealth gap. We provide direct services across an economic mobility platform centered on workforce development, affordable housing/homeownership, community revitalization, small business development and arts and culture to 60,000 people annually

About the Role

The Administrative Assistant / Front Desk position serves as the first point of contact for clients and visitors to the Center for Personal Financial Health (CPFH). CPFH advances economic stability and wealth-building through three core program areas: Care Coordination, Financial Inclusion, and Workforce Development, as a part of the Program Department.

This role is critical to ensuring a welcoming, organized, and well-coordinated front-of-house experience. The Administrative Assistant/ Front Desk provides administrative support across all CPFH programs, supports intake and triage, manages scheduling and front desk operations, and helps ensure smooth daily office functionality. The position reports directly to the Senior Director of Program Operations, works closely with CPFH leadership and program staff across programs.

Key Responsibilities:

Front Desk & Client Engagement

Serve as the first point of contact for all clients and visitors, providing a warm welcome and overview of CPFH services.

Answer phones, respond to inquiries, route calls appropriately, take messages, and check voicemail daily.

Schedule first-time and follow-up appointments, including reminder and confirmation calls.

Assign participants to appropriate staff, track no-shows, and reschedule appointments as needed.

Conduct follow-up outreach via phone or email to thank participants and share upcoming events and survey clients on their experience.

Administrative & Program Support

Provide administrative support across CPFH programs, including Care Coordination, Financial Inclusion, Workforce Development, Tax Preparation, and Operations.

Maintain daily sign-in sheets, electronic intake trackers, and internal touch-point logs.

Order and manage office supplies for all CPFH programs

Maintain and update bulletin boards and program materials.

Support file maintenance, document shredding, and basic record-keeping.
Assist with event support and outreach activities held on the Restoration Plaza campus.

Operational Support

Open and close CPFH offices daily.

Maintain office readiness and organization during business hours (Monday–Friday, 9:00 AM–5:00 PM).

Other

Perform additional duties as assigned to support CPFH operations and organizational needs.

What you bring to the role:

Bachelor’s degree with at least 1 year of social service experience or
High school diploma/equivalency with 1+ year of social service or customer service experience.

Experience working in fast-paced, high-volume environments.

Knowledge of community resources and experience working with underserved populations.

Strong written and verbal communication skills.

Excellent organizational, documentation, and time-management skills.

Ability to work independently with professionalism, discretion, and strong boundaries.

Commitment to confidentiality and ethical standards.

Cultural sensitivity and experience working with diverse communities.

Proficiency with Google Workspace, Microsoft Word, and calendar systems.

Experience with data systems and intake or tracking platforms preferred.

Salary Range: $24.72

What We Offer:
Health, dental, and vision coverage; 12 paid holidays; 4 weeks PTO; paid sick leave; 403(b); commuter benefits; employee assistance program; employee discounts; and additional leave benefits.

Application Process:

Please include a resume and cover letter outlining your interests and qualifications when applying for this position. (may include other requirements, e.g writing samples, graphic design samples, etc.)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Bedford Stuyvesant Restoration Corporation, its board members, President & CEO, executives and employees are committed to providing equal employment opportunities for all persons regardless of race, creed, color, national origin, sex, ethnicity, gender identity or expression, religion, source of income, sexual orientation, age, disability status, marital status, citizenship status, familial status, military status, domestic violence victim status, predisposing genetic characteristics, employment status, arrest or conviction record or any other characteristic protected by federal, state or local law. Equal employment opportunities extend to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Anti-Nepotism Policy: Bedford Stuyvesant Restoration Corporation is committed to a policy of employment and advancement based on qualifications and merit and does not discriminate in favor of or in opposition to the employment of relatives.