Administrative Support & Client Services Conc in New York, New York at Jones Jones LLC

Administrative Support & Client Services Concierge/Receptionist

About Us:

We are a forward-thinking law firm specializing in Workers’ Compensation. In response to our ever-growing client base, we are excited to implement an innovative client service system to streamline communication and enhance client experience through our centralized concierge service.

Position Overview:

We are seeking a detail-oriented Administrative Support & Client Services Concierge to manage our new centralized client communication system while providing comprehensive administrative support to our attorneys and staff. This position is a combination of legal work and concierge. The role serves as the first point of contact for client inquiries, ensuring efficient routing and timely follow-up of all clients' matters across departments, while also delivering essential administrative support.

This position requires full-time, on-site attendance at our Financial District office, Monday through Friday.

Key Responsibilities:

Client Services & Reception:

• Monitor and manage the central concierge email inbox, acknowledging receipt of client inquiries within established response times.
• Assess and route client questions to the appropriate legal departments based on subject matter expertise.
• Track all communications to ensure timely responses from the respective departments.
• Follow up with internal teams to maintain service standards and response times.
• Maintain detailed records of all client interactions.
• Identify patterns in client inquiries to improve service delivery.
• Coordinate with department heads to ensure proper handling of urgent matters.
• Serve as the company receptionist, managing front-desk responsibilities such as handling all incoming phone calls.

Administrative Support:

• Provide comprehensive administrative support to attorneys and legal staff across multiple departments.
• Assist with department projects, client intake processes, and case file organization.
• Manage office supplies and coordinate with vendors.
• Handle general office administrative tasks and special projects as assigned and provide backup support for other administrative staff members.

Required Qualifications:

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and a basic understanding of law firm operations

Desired Skills:

• Previous experience in a law firm or legal department is a plus.
• Knowledge of legal practice areas and service delivery processes.

What We Offer:

• Competitive salary and benefits package.
• Professional development opportunities.
• A collaborative work environment.
• The opportunity to shape and improve client service processes.
• Cross-training opportunities across multiple departments.