JOB FUNCTIONS:

Provides administrative support to Order Entry/customer service department and sales team, including incoming calls, customer order data entry, and various office functions.

ESSENTIAL FUNCTIONS:

• Receives incoming telephone calls or emails from customers relating to orders and products.
• Answers incoming calls.
• Answers customer questions regarding products and shipping.
• Process orders received over the phone and internet.
• Investigates and communicates customer issues.

ADDITIONAL RESPONSIBILITIES:

• Exceptional customer service skills.
• Able to handle phone system with a clear and welcoming voice.
• Must be an energetic, enthusiastic, and detailed oriented person able to handle multiple tasks in a fast-paced environment.
• Maintain cooperative and effective working relationships with individuals at all levels.
• Performs other duties as assigned.

QUALIFICATION:

• Manufacturing environment experience preferred.
• Must be computer literate and highly accurate.
• Must be highly proficient with Excel.
• Ability to deal effectively with people.
• Must be able to read, write, and communicate fluently in English.