Access Control Officer at Fisher Island Community Association – Miami Beach, Florida

WORK in the ISLAND:

Fisher Island, renowned worldwide, presents an exceptional opportunity to join its exclusive community, a global melting pot home to over 700 families from more than 45 nationalities. Known for its privacy and exclusivity, Fisher Island offers some of the finest amenities in the world. The Fisher Island Community Association is dedicated to providing residents and guests with the highest quality of service and professionalism.

What You’ll Do:

We are hiring skilled and dedicated Access Control Officer to provide a safe environment and responsible for delivering excellent for residents, guests, visitors, employees and company assets via established procedures and practices. Accurately control access to authorized persons coming onto the island, while maintaining excellent customer service skills.

• Maintain established policies and procedures as they pertain to authorized access of persons and vehicles
• Communicate (speak, read, write) clearly in order to assist guests and expedite clearance procedures
• Present a professional attire at all times
• Maintain lines of communication with Clearance Center, Shift Supervisor and Security Management
• Provide excellent customer service to all persons arriving to the terminal
• Coordinate with Island Transportation Department for the safe boarding of vehicles and passengers
• Report and document all complaints, delays, incidents and topics of importance to the senior officer
• Accurately handle and document all packages delivered to the post
• Assist pedestrians with luggage and carry-on bags
• Perform other duties as assigned by management
• If you are passionate about being excellent service, we invite you to join our wonderful island family

Requirements:

• High School Diploma
• Two years’ experience in customer service security/safety field preferred
• Excellent communication and judgment skills
• Ability to speak, read and write English
• Have knowledge of all applicable State and Federal laws.
• Able to work any shift, including flexible schedules, nights, weekends & holidays.

What We’re Looking for:

To be successful in this position, we are looking for team members who excel in providing excellent experience for our residents, employees, guests, and contractors. This role requires Ability to stand and walk on nearly a constant basis, Indoor/outdoor environment-Prolonged sitting or standing, Indoor/outdoor and public interaction business environment.

Licenses, Certifications, Registration: Requires a Driver’s License

What We OFFER:

In return, you will receive a competitive compensation package that includes competitive pay, health benefit options (Medical, Dental, Vision, STD, & LTD), vacation/PTO, a matching 401K, an employee assistance program, 10 paid holidays, cafeteria and meal allowances, and free parking.