Job Title: Experienced Customer Service Representative

Location: Shelton, Connecticut

About Us:
Located in the scenic hills of Fairfield County, Countryside Veterinary Hospital is a full-service small animal hospital proudly serving the pets and families of Shelton and surrounding communities. We provide compassionate, high-quality veterinary care in a warm, welcoming environment where both clients and their pets feel like family. Our practice combines the charm of a small-town clinic with the professional standards and technology of modern veterinary medicine — all nestled in the heart of picturesque New England.

Position Summary:
We are seeking an experienced veterinary receptionist to join our dedicated and friendly team. The ideal candidate will have a genuine love for animals, excellent communication skills, and the ability to deliver outstanding service in a fast-paced, team-oriented setting.

Responsibilities:

• Greet clients and pets warmly, ensuring a positive experience from check-in to check-out
• Manage phone calls, appointment scheduling, and client communications
• Maintain accurate and organized patient records and client files
• Process payments and assist with billing inquiries
• Coordinate with veterinarians and technicians to ensure a smooth daily workflow
• Provide compassionate support to clients during both routine visits and emotional situations

Qualifications:

• Minimum 1–2 years of experience as a veterinary receptionist or in a medical office environment
• Excellent customer service and interpersonal communication skills
• Familiarity with Cornerstone veterinary software system is a plus but not required
• Strong multitasking and organizational abilities
• Compassionate, professional, and detail-oriented approach to client care

Why Join Us:

• Supportive, close-knit team committed to animal health and client satisfaction
• Competitive pay commensurate with experience
• Paid time off, employee discounts, health insurance benefits, retirement account and uniform allowance offered.
• Work-life balance in beautiful Shelton, CT — where small-town charm meets convenient access to New Haven, Bridgeport, and the scenic trails and parks of southern Connecticut