Customer Service Representative at Aiello Home Services – Windsor Locks, Connecticut

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.

What You’ll Do:

• Field inbound phone calls (40-80 daily)
• Handle customer follow-ups and outbound calls to fill scheduling gaps
• Promote maintenance plans and high-efficiency products
• Provide excellent customer service in a fast-paced environment

What You Bring:

• Strong multitasking skills and ability to type 50+ words per minute
• Exceptional phone communication and teamwork skills
• Proficiency in Microsoft Office and ability to navigate multiple systems

Why Join Aiello?

• Competitive pay: starting at $18 per hour + bonus opportunities
• Medical, dental, and vision insurance (77% covered by Aiello)
• Generous paid time off and 401(k) plan
• Paid training and career growth opportunities

Location: Windsor Locks, CT – Onsite

Apply today and join a team that values your skills and career growth!

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.