CUSTOMER SERVICE SPECIALIST at APS Technology – Wallingford, Connecticut

Job Posting Title
CUSTOMER SERVICE SPECIALIST

Job Description

ON-SITE POSITION (No Recruiters Please!)

Summary

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our fast-paced engineering/manufacturing organization. Working under the direction of the Manager, Inside Sales, Warehouse & Logistics, this role is responsible for supporting both customers and sales teams by ensuring accurate order processing, maintaining data integrity, and coordinating critical sales operations activities.

The ideal candidate is a proactive professional with strong communication and problem-solving skills, capable of managing multiple priorities while delivering a high level of customer service in a dynamic environment.

Are you ready to take on a new challenge?

In this role, the Inside Sales Customer Service Specialist serves as a key point of contact for customers and internal teams, handling inquiries related to products, pricing, and order status while ensuring timely resolution of issues. This position supports sales operations by preparing quotes, processing orders, tracking deliveries, and maintaining accurate records within the ERP system.

The role also coordinates closely with cross-functional teams including logistics, finance, inventory, engineering, procurement, and production to ensure smooth order fulfillment and effective communication across departments. Additional responsibilities include supporting reporting and forecasting efforts, maintaining organized documentation, and contributing to overall operational efficiency.

We are looking for a motivated candidate with an Associate’s degree (or equivalent experience) and at least three years of inside sales or customer service experience within a manufacturing or engineering environment. Strong computer skills, including proficiency in Microsoft Office and ERP systems (Epicor preferred), are required, along with excellent organizational, communication, and multitasking abilities.

The ideal candidate must be able to prioritize work effectively, maintain a high level of accuracy, and collaborate successfully across teams in a fast-paced setting.

Our success is built on the drive, dedication, and integrity of our people. As we continue to grow, we offer opportunities for professional development and career advancement.

Please consider applying if you enjoy a challenging, team-oriented environment where your contributions make a direct impact.

APS Tech LLC offers a competitive salary and comprehensive benefits package, including medical, dental, vision, 401(k), and ongoing training and development opportunities.

APS Tech LLC is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with applicable laws. This position is open to all qualified applicants authorized to work in the United States on a full-time basis.

No agencies, please.
Online applications only. No phone calls please.

This description is intended to describe the general nature and level of work performed and is not intended to be all-inclusive. Employees may be required to perform additional duties as needed.