Custom Product Client Experience Specialist at Thibaut Inc. – Norwalk, Connecticut

POSITION PURPOSE:

The Custom Product Client Experience Specialist, is responsible for managing and overseeing custom rug and fabric orders, including developing and maintaining good relationships with clients, and understanding client needs.

ESSENTIAL FUNCTIONS:

· Generate quotes for custom rugs, fabric, and accessory orders.

· Input new custom orders into our ERP system.

· Develop and nurture deep relationships with our showroom partners.

· Serve as the point of contact for all questions about, but not limited to, rug measures, installations, and templates.

· Create client purchase orders.

· Create NetSuite item codes as needed.

· Create all non-launch related showroom rug purchase orders.

· Communicate with Costikyan when template information is required.

· Coordinate with Costikyan to receive quotes for installation and deliveries, orders with templates, and repairs on rugs.

· Review and approve all rug images prior to rugs shipping from our mill.

General

· Help answer phones.

· Function as a brand ambassador for the company, promoting its values and mission.

· Responsible for creatively solving problems to help company operate more efficiently and drive results.

· Undertake additional duties as assigned.

REQUIRED SKILLS AND COMPETENCIES:

· Must be able to work well with others to ensure smooth operations and effective coordination.

· Must be meticulous with strong attention to details.

· Must be able to organize and manage time effectively.

· Must be able to communicate clearly and ethically.

· The job requires the use of a computer, calculator, and other technological items, throughout the workday.

· Must be able sit in front of a computer most of the day.

· Must be able to adapt to changing industry standards and regulations.

· Proficiency in maintaining highly confidential and detailed records.

· Excellent diligence and accuracy.

· Strong organizational and time management skills.

· Effective communication and people skills.

· Excellent analytical and critical thinking skills.

EDUCATION & QUALIFICATIONS REQUIREMENTS:

· Bachelor’s degree in design, manufacturing, or related field; or a combination of education and relevant work experience in a similar role; Higher education preferred.

· 3+ years of proven customer service experience, working with custom rugs is a plus.

· Highly organized and detail-oriented with the ability to manage multiple projects and clients at the same time.

· Self-motivated with exceptional communication skills, both verbal and written, required.

· Excellent computer skills required.

· Highly organized and detail-oriented with the ability to manage multiple projects and clients at the same time.

· Ability to prioritize and solve problems.

· Affinity for learning new skills.

· Experience with an ERP system.