• Graduation from an accredited four-year college or university with a degree in information systems, computer science, or a closely related field is preferred.
• Two years of experience in an IT support or technician capacity, with a strong preference for experience in the public sector.
• An equivalent combination of education, training, and experience that provides the necessary knowledge, skills, abilities, and other competencies for success in the target position as determined by the IT Director.

• Considerable knowledge of modern information systems theories, principles, and practices, including networking, applications, websites, and the Internet.
• Considerable knowledge of information systems, office automation, area networks, computer hardware, and applications.
• Ability to analyze and solve problems through a systematic and logical approach.
• Ability to work in a dynamic, service-oriented team environment.
• Ability to interpret and follow written and oral instructions.
• Effective written and oral communication skills.
• Ability to interface and communicate with other City employees and citizens.
• Ability to obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) certifications.

Candidates are required to undergo a comprehensive background investigation, which includes fingerprinting and drug screening. As part of the selection process, candidates will need to complete a Personal History Questionnaire.

The candidate must possess a valid State of Florida Class "E" driver’s license.
SUPERVISION RECEIVED
The IT Support Specialist works under the general supervision of the Information Technology Operations Manager.

SUPERVISION EXERCISED
May have supervisory responsibilities for other support staff or temporary employees as assigned.

TOOLS AND EQUIPMENT USED
The role requires frequent use of personal computers, including graphic development tools, word processing, database and spreadsheet programs, calculators, telephones, copy machines, and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The employee is occasionally required to walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.