Join Our Team as an On-Site IT Support Technician!

Are you a tech-savvy problem solver who thrives in a fast-paced environment? We're looking for an IT Support Technician to keep our systems running smoothly and our team connected. From troubleshooting hardware issues to supporting large-scale Fair operations, this role offers a unique mix of day-to-day tech support and exciting seasonal challenges. If you're ready to roll up your sleeves and be the go-to for all things IT, we want to hear from you!

SUMMARY

As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and clients. Your duties will include troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth operation of our IT infrastructure.

KEY RESPONSIBILITIES:

1. Provide first-line support for IT-related issues and queries.
2. Troubleshoot and resolve hardware and software problems.
3. Install, configure, and maintain computer systems and networks.
4. Assist with the setup and deployment of new equipment.
5. Monitor and maintain IT infrastructure to ensure optimal performance.
6. Document and track issues and resolutions in a ticketing system.
7. Collaborate with other IT team members to improve processes and systems.
8. Participate in on-call rotation for after-hours and weekend support.

FAIR RESPONSIBILITIES:

1. Ensure accurate installation, configuration, and certification of workstations, printers, cameras, servers, network, and vendor coordination related to the systems.
2. Facilitate an efficient process for the installation or relocation, configuration, and customization of workstations for fair-time only employees.
3. Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
4. Perform additional work-related duties as needed.

The Florida State Fair Authority is a drug free workplace and an equal employment opportunity employer.

QUALIFICATIONS/EDUCATION/CERTIFICATIONS:

• Proven experience as an IT Support Technician or similar role.
• Basic knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, Cisco CCNA) are a plus.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to receive, organize, plan, and complete complex work assignments in a timely fashion
• Ability to be proactive, take ownership, and independently develop and implement new technologies
• Excellent communications and customer service skills and the ability to operate courteously under pressure
• Basic skills working with Office 365 products
• Ability to lift and install equipment up to 80 pounds
• Ability to work flexible hours including, but not limited to, early mornings, late evenings, weekends and holidays as well as 24/7 coverage for major system outages

PHYSICAL DEMANDS/WORKING CONDITIONS:

Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer. Must be able to stand, walk, sit, use hands, talk, hear, taste/smell, lift or move (up to 80 pounds) and occasionally reach with hands and arms. On rare occasions, may be exposed to environmental conditions such as wet/humid areas, work near mechanical parts, and work in high precarious places, outdoor weather conditions, and risk of electrical shock.

BENEFITS

As a full-time employee of the Florida State Fair Authority, you’ll enjoy a comprehensive and rewarding benefits package, including:

• Medical, dental, and vision insurance to keep you and your family healthy
• Employer-paid life and disability insurance for added peace of mind
• A 457(b) retirement plan with company match to help you plan for the future
• Generous paid time off and holidays, so you can recharge and enjoy life outside of work

Join a team that values your well-being both on and off the job!