Position Title: IT Support Specialist

Location: Fort Myers, FL

Salary Interval: Hourly, Paid Weekly

About Us

Modern Tek Solutions is locally owned and operated in Southwest Florida and is a leading provider of technology solutions, specializing in low voltage infrastructure and network services. We pride ourselves on delivering high-quality services to our clients, ensuring seamless communication and connectivity in today's fast-paced digital landscape.

Our Mission

To implement tailored and extraordinary modern-day technology, while achieving complete customer satisfaction in all of Florida.

Job Summary:

The IT Support Specialist is responsible for supporting Modern Tek Solutions’ internal technology needs, including user support, devices, accounts, and core business systems. This role ensures employees have reliable access to the tools and technology required to perform their jobs efficiently and securely.

The IT Support Specialist focuses exclusively on internal IT support and does not provide customer-facing system support. This role works closely with the IT & Systems Lead and other IT team members to maintain internal technology standards and operational stability.

Responsibilities:

Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and access issues.Manage employee onboarding and offboarding related to IT systems, accounts, and devices.Configure, deploy, and maintain laptops, phones, peripherals, and other IT equipment.Manage user accounts, permissions, and access across internal platforms and systems.Support internal business applications, collaboration tools, and productivity software.Track, document, and resolve IT support requests in a timely manner.Assist with internal system updates, upgrades, and maintenance.Maintain inventory of IT equipment and assigned assets.Follow internal IT standards, policies, and security best practices.Escalate complex issues to the IT & Systems Lead or appropriate technical resources.