Req ID: 521

Job Title: DESKTOP SUPPORT TECH I

Location: Jacksonville, FL, US 32201

Job Type: Full-Time

Education: Associate Degree

Travel: None
Job Requirements:

Knowledge, Skills, and Abilities

• Must possess a working knowledge of PC hardware components and configurations.
• Experience with troubleshooting and repairing desktop and laptop hardware.
• Working knowledge of the Microsoft Office suite of products.
• Good understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment.
• Knowledge of Microsoft Active Directory.
• General understanding of networking and the server/client model, to troubleshoot client-side connectivity issues.
• Must be capable of learning and troubleshooting various software programs as needed.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Must be able to obtain a Security Clearance as required by the contract.

Education and Experience

• Associates degree in a related field or 2 years equivalent experience.
• Certified as DoD IAT level 1 (Within 6 months of hire).