The IT Support Specialist position centers on troubleshooting, technical resolution, and user support to ensure organizational productivity. Key responsibilities include troubleshooting technical problems, managing support tickets, installing/configuring software/hardware, and providing user training to ensure efficient operations. This employee will work closely with other members of the IT staff as well as outsourced IT vendors in the completion of projects and resolution of issues.

Primary Responsibilities

• Provide first-line support for hardware and software issues, troubleshooting and resolving user problems via phone, email, and in-person
• Monitor network performance and resolve connectivity issues
• Ensure systems are updated, secure, and compliant with company security policies
• Maintain detailed documentation of system configurations, network diagrams, and service procedures
• Install, configure, and maintain computers, servers, printers, and peripheral devices

Required Education

Associate’s degree or Bachelor’s degree in computer science, information technology or a related field is preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional may be considered as an acceptable substitute for a college degree.

Experience

1-3 years of relevant experience in areas related to IT infrastructure and networking, system administration, hardware/software support, and security practices

• Proficiency in OS (Windows/Mac), networking basics (LAN/WAN), and hardware troubleshooting
• Strong verbal and written communication skills for explaining complex technical issues to non-technical users
• Strong analytical skills to diagnose root causes of IT issues
• Proven ability to work effectively within a team, supporting colleagues and sharing resources
• Dependability, taking ownership of tasks, and contributing to the team's overall performance
• Ability to take initiative in solving problems collaboratively
• A focus on user satisfaction, including follow-up to ensure issues are resolved