Support Tech Intern in Boca Raton, Florida at Advancedbits Inc
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Job Description
Ensuring customer satisfaction will be essential in this role. In addition, our IT Intern will provide feedback and system status updates to users, log all requests into the problem tracking system, and monitor and report calls and call metrics from the time they are opened until the time they are closed.
As an IT Intern, you’ll work on tasks that would be similar to our regular, full-time Help Desk Analyst role. You’ll be exposed to the various areas in IT, such as application development, information security, and infrastructure (server administration, database administration, desktop services, networking, telecom).
This work is usually done with guidance from a Senior Help Desk Analyst on our team. Throughout the program, we expect our interns to follow instructions that are provided, but we also want you to question why we do things the way that we do.
WHAT IT TAKES:
• Must be able to work a schedule of 40-hours per week; Monday through Friday from 8:00am-5:00pm EST Onsite
• Knowledge of personal computers (Outlook, Microsoft Office Suite, Operating System – Windows 10)
• Customer service experience
• Excellent verbal and written communications skills