Help Desk Technician in Naples, Florida at Peninsula Improvement Corp

Barron Collier Companies is a prominent family-owned business with deep roots in Southwest Florida. Our diverse portfolio spans real estate development, agriculture, land management, and mineral rights, supported by internal teams in accounting, HR, engineering, construction, surveying, title services, and more. We're a well-established company that's expanding our footprint — and we're looking for talented people to grow with us.

We're looking for a Help Desk Technician to join our IT team as the front line of technical support for our employees. You'll be the person people count on when technology gets in the way of their work — solving problems quickly, keeping things running, and making the IT experience as smooth as possible for our staff across multiple business units.

This is a great opportunity if you enjoy variety, like working with people, and want to build your IT career in a stable, established company with real room to grow.

• Be the first point of contact for IT support — tickets, walk-ins, calls, and emails
• Diagnose and fix hardware issues: desktops, laptops, printers, and peripherals
• Troubleshoot Windows and Microsoft 365 issues for end users
• Set up new workstations and onboard new employees from an IT perspective
• Manage password resets, account access, and MFA enrollment
• Keep accurate records of assets, tickets, and resolutions
• Escalate complex issues to the Systems Administrator with clear documentation

WHAT WE'RE LOOKING FOR

We care more about how you think and how you treat people than whether your resume checks every box. Our ideal candidate:

• Has some hands-on IT support or help desk experience (internships count)
• Knows their way around Windows 10/11 and Microsoft 365
• Is patient, professional, and genuinely enjoys helping people
• Can juggle multiple open issues without dropping the ball
• Communicates clearly — in person, over email, and in writing
  

NICE TO HAVE

• CompTIA A+ certification (or working toward it)
• Familiarity with Active Directory and basic networking
• Experience with a ticketing system

WHAT WE OFFER

• Monday–Friday, 8am–5pm schedule
• Stable, family-owned company with long-term career opportunities
• Exposure to a diverse set of business operations and technologies
• Supportive IT team with room to grow into systems or infrastructure roles
• Comprehensive benefits package

This is a fully on-site position based in Naples, FL. You'll be working alongside a small, close-knit IT team and interacting daily with employees across all of our business units.

Submit your resume and a brief cover letter. Tell us about a time you helped someone work through a frustrating tech problem — we want to see how you approach situations under pressure.

We are a drug-free (DFW) and an Equal Opportunity Employer (EOE).

NOTICE TO RECRUITERS & STAFFING AGENCIES: Barron Collier Companies does NOT accept unsolicited resumes from agencies. Please do NOT contact the hiring manager or any other manager within the company regarding this post. Unsolicited emails or calls from recruiting agencies will be blocked and deleted without response.