Bill and Account Collectors jobs

Position Title: Collections Supervisor

Description

Job Overview

The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards.

Responsibilities

Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
Proactively identify and be able to explain exceptions in collections
Handle escalated customer issues professionally and in accordance with company policy
Ensure accurate documentation of collection efforts in the system
Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
Identify gaps in processes and implement improvements to enhance efficiency and collections success
Supervise, mentor, and provide regular performance feedback for the team of collections specialists
Monitor workload and adjust assignments to ensure timely follow-up
Monitor team performance using KPIs and prepare regular reporting for management
Prepare journal entries
Assist with quarterly and year-end audits
Assist with Ad Hoc projects as requested

Internal Controls

Document and follow relevant internal controls over financial reporting.
Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing.

Skills/Requirements

Associate or Bachelors degree in Business, Finance, or related field (preferred).
35 years of collections experience, with at least 12 years in a supervisory or lead role.
Strong knowledge of credit, collections processes, and applicable regulations
Excellent communication and conflict-resolution skills.
Strong leadership and team-development abilities.
High attention to detail and ability to manage multiple priorities.
Analytical mindset with strong reporting and KPI-tracking skills.
Fast-paced, deadline-driven office environment.
May require occasional extended hours to meet month-end or quarter-end targets.
Dynamics Business Central experience a plus
Skilled in Microsoft Office products
High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
The ability to work interactively across functional groups.
Willingness and ability to be flexible to learn new ways or assist other areas.

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

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