Bill and Account Collectors jobs

POSITION SUMMARY

RIP-IT Sports is seeking an assertively driven Accounts Receivable Specialist to join our Finance team in Orlando, FL. This is a customer-facing, outreach-first role — not a cash applications position. The ideal candidate is a confident, persistent communicator who thrives on resolving complex past-due situations, building relationships with retail accounts, and recovering outstanding balances with professionalism and urgency.

You will be the primary point of contact for our retail partners regarding open receivables, working directly with both large big-box chains and independent specialty retailers. Your ability to navigate complex accounts payable departments, escalate diplomatically, and document findings thoroughly will be critical to our success.

KEY RESPONSIBILITIES

Customer Outreach & Communication

Proactively contact past-due retail accounts via phone, email, and written correspondence to resolve outstanding balancesServe as the primary liaison between RIP-IT Sports and retail AP departments — both large national chains and independent specialty retailersManage a high-volume collections portfolio, prioritizing accounts by aging, balance size, and risk levelNegotiate payment arrangements and settlements within established company guidelinesEscalate unresponsive or high-risk accounts to leadership with documented history and a recommended course of action

Research & Account Reconciliation

Investigate and resolve disputed invoices, short payments, and deduction claims in coordination with sales, operations, and the customerPull and analyze aging reports, payment histories, and account statements to identify root causes of delinquencyResearch customer deductions and chargebacks; prepare documentation to dispute invalid claims or approve valid onesPartner with internal teams to resolve billing discrepancies, pricing errors, or shipping disputes that are contributing to non-payment

Documentation & Reporting

Maintain detailed, real-time notes on all collection activities within NetSuiteGenerate and distribute weekly aging reports and collections status summaries to the ControllerTrack promise-to-pay commitments and follow up consistently until resolvedIdentify trends in late payment behavior and recommend process improvements to reduce future delinquency

QUALIFICATIONS

Required

3–5 years of experience in accounts receivable collections, with a strong emphasis on customer outreach and dispute resolutionDemonstrated track record of successfully recovering past-due balances from retail or wholesale accountsExcellent verbal and written communication skills — confident, assertive, and professional in toneProficiency in Microsoft Excel (pivot tables, VLOOKUP, aging analysis)Experience with NetSuite ERP or a comparable enterprise accounting systemAbility to manage competing priorities and a large account portfolio without sacrificing accuracy or follow-throughStrong analytical skills with the ability to research and document account disputes thoroughly

Preferred

Experience working with big-box retailers (e.g., Dick’s Sporting Goods, Academy, Walmart) and their large-scale AP portalsFamiliarity with retail chargeback and deduction management processesPrior experience in consumer goods, sporting goods, or wholesale distributionAssociate’s or Bachelor’s degree in Accounting, Finance, Business, or related field

CORE COMPETENCIES

• Assertive, results-oriented communication

• Strong negotiation and conflict resolution

• Analytical thinking and root cause research

• High attention to detail and accuracy

• Self-starter with strong follow-through

• Professional persistence under pressure

• Comfortable working with large retail AP teams

• Collaborative partner to sales and operations

COMPENSATION & WORK ENVIRONMENT

Hourly Pay Range: $21.00 – $27.00 per hour

Compensation is commensurate with experience. This range reflects mid-level market data for AR Collections Specialists in the Orlando, FL metro area, benchmarked against Robert Half, PayScale, and ZipRecruiter (2025–2026). Candidates with demonstrable success collecting from large retail accounts may be considered at the higher end of this range.

Full-time, onsite position at our Orlando, FL officeMonday–Friday schedule; standard business hoursCompetitive benefits package including health, dental, and vision insurancePaid time off and company holidaysCollaborative team environment with direct access to Finance leadership

ABOUT RIP-IT SPORTS

RIP-IT Sports is a leading manufacturer of softball and baseball equipment, trusted by athletes at every level from recreational leagues to elite travel programs. We are passionate about the game and the people who play it. Our Finance team plays a critical role in supporting our growth and building strong, lasting relationships with our retail partners.

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