ABOUT THE POSITION

Default Recovery Analyst is responsible for the post charge-off recovery of deposit and loan funds. By actively collecting, skip tracing, and facilitating the legal pursuit of debt when necessary. This role involves a systematic and strategic approach to collection of post-charge off debts.

NORMAL DAY-TO-DAY WORK

1. Contact members in outbound calling efforts to collect on charged off loans and deposit accounts in an effort to recover funds.

2. Actively skip trace to find relevant contact, employment, and collection information to strategically reach and collect on charged off debts.

3. Manage a portfolio of accounts assigned for small claims and legal pursuit.

4. Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections.

5. Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources for validity and viability.

6. Accurately document all member interactions, payment agreements, and actions plans in the core collection system.

7. Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss collection.

8. Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts.

9. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.

10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 1-3 years’ experience in consumer loan product collections, charge off collections, financial services or related field.

2. Must have an understanding of accounting principles and business financial statements and tax returns.

3. Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.

4. Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.

5. Strong interpersonal skills with ability to work in a team environment.

6. Must reside and maintain residency in the State of North Carolina, within their designated territory. Up to 20% in-state travel is required, which includes overnights and weekends.

7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.

8. Ability to lift a minimum of 25 lbs. (file boxes, computer).

9. Travel required on occasion.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.

1. Bachelor’s degree in finance, Accounting, Economics, Business or related field.

2. Knowledge of loan structuring and work-out solutions in desirable and consumer collection experience.

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org