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Position Title: Database Trainer

Posting Number: S255P

Department: Institutional Advancement - Dept

Position Type: Staff
Job Description:

Responsible for designing, delivering, and evaluating training programs for Blackbaud CRM users. Additional responsibilities include managing communications and maintaining relationships with CRM users to ensure adherence to SOPs and to identify opportunities for process improvement. This position will also collaborate with the Technology Training team in ITS to incorporate their best practices for training. Training programs may also be required for the broader IA Operations Team as needs develop for other platforms.

Core Responsibilities:

Design, develop, and maintain instructor-led training (ILT) curricula for BBCRM.
Conduct BBCRM training sessions including constituent and event areas.
Create and maintain training rubrics, script outlines, assessments, and reference materials.
Assess staff competency and coordinate with users to reinforce training and identify process improvement needs.
Collaborate with IT Technology Training team to keep training programs aligned with institutional best practices.

Required Qualifications:

Required Skills & Experience:

Bachelor’s degree preferred, or a combination of education, training or experience which fulfills the needs of the College
2+ years of experience with CRM platforms
Experience developing and delivering training programs or instructional materials
Excellent written and verbal communication skills

Other Skills:

Preferred Skills:

Experience with Blackbaud CRM
Experience with Canvas or similar LMS platform
Background in instructional design, adult education, or curriculum development

Physical Demands:

Personal Characteristics

Institutional Advancement frequently interacts with donors, faculty and staff. A clean, neat appearance and a pleasant relationship that is supportive of the College mission are essential. This relationship needs to be pleasant, supportive, and professional, while maintaining confidentiality.

Code of Commitment

Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.

Open Date: 03/27/2026
Open Until Filled: Yes
Supplemental Questions:

Required fields are indicated with an asterisk (*).

Documents Needed To Apply (Required Documents & Optional Documents): Required Documents

Resume
Cover Letter

Optional Documents

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