Head of Field Operations & Support (AU) in Alexandria, New South Wales at DroneShield Group Pty Ltd

Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector.

Our customers operate in some of the most challenging and high-stakes environments in the world, including military organisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally.

With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$217 million in 2025, representing growth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market for counter-drone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector.

The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand.

The role is based at DroneShield’s central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide.

About the role

DroneShield is seeking a Head of Field Operations & Support with relevant experience to join the team in Sydney, NSW.

The position will report to the Chief Operating Officer.

The Head of Field Operations & Support delivers world‑class, high‑velocity field service by executing flawless demonstrations, powering rapid customer evaluations, enabling seamless installations, and resolving technical issues with precision—supported by fit‑for‑purpose regional test environments across every country of operation.

The Head of Field Operations & Support builds a single, accountable global function that increases speed, professionalism, and predictability while maintaining safety, control, and customer trust at scale.

The Head of Field Operations & Support is accountable for all customer‑facing field activity, including demonstrations, evaluations, installations, and first‑line technical support worldwide. The role ensures these activities are fast, repeatable, professionally executed, and scalable, backed by the right tools, infrastructure, processes, and regional test environments.

This role converts complex technology into confident customer experience.

Responsibilities, Duties and Expectations

Field Operations Strategy & ExecutionDefine and execute the global Field Operations & Support strategy aligned to commercial and operational priorities.Own all field execution activities including demos, evaluations, installations, and first‑line support.Ensure consistent standards, behaviours, and outcomes globally.Demonstrations & Customer EvaluationsDeliver repeatable, high‑quality demonstrations that showcase product capability and reliability.Enable rapid customer evaluations with minimal setup and lead time.Standardise demo configurations, procedures, and readiness criteria to reduce variability and risk.Continuously improve demo execution speed and success rates.Regional Test Environment StrategyEstablish and operate a deliberate regional test site model (EU / USA / Australia).Ensure each region has fit‑for‑purpose infrastructure to support demos, evaluations, troubleshooting, and training.Reduce reliance on ad‑hoc setups and long‑distance mobilisation.Ensure test sites meet safety, quality, and compliance standards.Field Support & Issue ResolutionProvide professional, predictable first‑line technical support globally.Ensure rapid triage, fault finding, and resolution of customer issues.Escalate effectively to engineering and product teams when required.Minimise customer disruption while protecting product integrity and safety.Tools, Infrastructure & SchedulingImplement enabling tools and systems for:Field scheduling and resource allocationAsset and demo kit trackingCase management and issue trackingEnsure field teams have reliable, standardised equipment and infrastructure.Optimise planning and scheduling to support speed and utilisation.Safety, Control & Professional StandardsEnsure all field activities are conducted safely and in line with regulatory and company requirements.Establish clear procedures, training, and certification for field staff.Maintain high standards of professionalism in all customer interactions.Scalability & Capability DevelopmentBuild a scalable operating model that supports growth without loss of control.Define clear roles, capability pathways, and regional operating structures.Develop and lead high‑performing global field teams.Measures of SuccessConsistently flawless demo and evaluation executionReduced demo setup, mobilisation, and lead timesPredictable, high‑quality first‑line support performanceEffective utilisation of regional test environmentsImproved customer confidence, satisfaction, and conversionField Operations recognised as a speed‑enabling, professional discipline

Qualifications, Experience and Skills

Senior leadership experience in field operations, service delivery, or technical customer supportExperience operating globally in a complex, high‑tech environmentProven capability building repeatable, scalable field execution modelsEngineering or technical backgroundExperience with demonstrations, trials, or customer evaluationsExposure to regulated or safety‑critical industries

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.