Assistant General Manager – Exhibition / Retail at HPX Pty Ltd – Sydney Olympic Park, New South Wales

This is a full-time, fixed-term contract position, suited to a dynamic and fast-paced environment. The role requires flexibility, including weekend work and early starts, and is ideal for someone who thrives in live environments such as exhibitions, events, retail, or hospitality. Applicants should have full-time availability including weekend work from April through to October 2026.

About the Role

We are seeking an experienced and hands-on Assistant General Manager to support the delivery of a large-scale, immersive exhibition experience. Working closely with the General Manager, you will play a key role in overseeing daily operations, leading teams, and ensuring an exceptional guest journey from arrival through to exit.

This is a dynamic, fast-paced position suited to someone who thrives in live environments such as exhibitions, events, retail, or hospitality. The role requires flexibility, including weekend work and early starts.

Key Responsibilities

• Support the General Manager in overseeing all operational aspects of the exhibition

• Lead, motivate, and manage a large, diverse team

• Oversee retail operations and drive performance

• Coordinate ticketing processes and guest flow

• Manage administrative duties and reporting requirements

• Deliver high-quality hospitality and customer service standards

• Ensure a seamless and engaging visitor experience

About the Experience

The exhibition is a large-scale, interactive indoor walk-through. Guests will check in, scan their tickets, and be guided through an immersive environment before concluding their journey in a curated retail gift shop. This is a unique opportunity to work within a creative space inspired by film, production, and theatre.

About You

We are looking for a proactive and adaptable professional with strong operational and people management skills. You will bring a passion for delivering outstanding guest experiences and the ability to lead from the front.

Required Experience

• 3-5+ years in senior operations roles within high-volume environments (events, exhibitions, retail or hospitality)

• Proven leadership of large teams, including supervisors and casual workforce

• End-to-end operational control: rostering, staffing, guest flow, and floor management

• Accountability for retail performance, ticketing systems, and high-volume guest entry (1,000+ per day)

• Strong operational discipline across reporting, compliance, and WHS in live environments