Managerial Duties

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
• Ensure all Box Office staff adheres to the company's ticket operations policies and procedures
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

Event Management

• Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
• Assist with the monitoring of all ticket inventory
• Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
• Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
• Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties

• Maintain accurate Box Office accounting records and archives
• Ensure venue Box Office staff adheres to company's cash handling policies and procedures
• Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
• Responsible for the preparation of all Box Office settlement reports on event nights
• Actively participate in event settlements, as needed

Other Duties

• Monitor all ticketing software and hardware and report any issues immediately
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in entertainment industry
• Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead
• Any additional duties as assigned by leadership