Please review the City of Middletown's Application Instructions as your application constitutes as part of the examination process.

The purpose of this position is to assist in the administration of the Central Communications Center, coordinate training programs, and to provide quality control measures for the Department. The work is performed under the direction of the Director of Central Communications.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Serves as training coordinator for the department. Trains employees, presents formalized classes, on the job training and schedules vendor supplied training on and off site.
• Assesses Dispatchers job related knowledge and makes recommendations for assignment upon completion of training period.
• Performs Quality Assurance on calls in accordance with standards set forth by the City of Middletown.
• Acts as System Administrator for the (Computer Aided Dispatch) CAD System, ISDN E911 System, radio systems and equipment, and other dispatch operations programs and systems. Updates and maintains these systems are required. Trains all public safety and general government personnel who operate using City’s radio system. Acts as liaison for the City for all CAD system updates and equipment upgrades.
• Researches, reviews and selects training material.
• Researches protocols & procedures; writes protocols and procedures as directed.
• Tracks, maintains and oversees Dispatcher certifications
• Responsible for department scheduling of shifts and filling of vacancies to meet minimum staffing. Prepare all necessary paperwork for work shift assignments.
• Performs or assists in department accounts payable; payroll functions.
• Assists with department budget preparation
• Attends various meetings as directed; plans and participates in communication educational events.
• Prepares department reports as requested.
• Acts as Director of Central Communications in his or her absence.

High school diploma or equivalent with vocational/technical training in emergency telecommunications or a related field supplemented by five years of emergency dispatch experience and progressively responsible supervisory experience; or an equivalent combination of education, training and experience. Valid Connecticut Driver’s License required. Valid Emergency Telecommunication, NCIC and EMD Certifications are required. Ability to obtain within six (6) months from date of hire: ISDN E-911 System Administrator, all necessary dispatch quality control certifications and NCIC Administrator

Language Ability and Interpersonal Communications

• Requires the ability to analyze classify data and information, including the ability to review, categorizes, prioritize and/or reference data, people or things, and to group, rank or investigate. Requires discretion in referencing data analysis to the criteria, standards or requirements of a discipline or technique to determine interactive effects and relationships.
• Requires the ability to provide formal training to others in specific fields typically involving preparing and/or modifying teaching materials and methods. Requires the ability to provide guidance, assistance and/or interpretation to others.
• Requires the ability to utilize a wide variety of reference and descriptive data and information.
• Requires the ability to understand, interpret and apply instructions furnished in written, oral, diagram or schedule form. Involves diversified work requiring independent judgment to adapt or modify methods and standards to meet variations in assigned objectives.
• Requires the ability to communicate orally and in writing with the Chief Communications Officer; public safety individuals, other City Departments, state and federal agencies, the public and other employees.

Mathematical Ability

• Requires the ability to perform addition, subtraction, multiplication and division and to calculate percentages and decimals.

Physical Requirements

• Requires the ability to operate, calibrate, tune and synchronize, and perform complex rapid adjustment on equipment, machinery and tools such as computers and or related materials used in performing essential functions.
• Ability to coordinate eyes, hands, feet and limbs in performing skilled movements.
• Tasks require light physical effort in sedentary to light work, involving some lifting, carrying, pushing or pulling of light objects and material.

Environmental Adaptability

• Ability to work under conditions where exposure to environmental factors poses a limited risk of minor injury or illness.

The City of Middletown is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.