About Star Sleep & Wellness
At our practice, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the Position

Star Sleep & Wellness is seeking a motivated and talented Traveling Implementation Trainer to join our growing team!

The Implementation Trainer plays a critical role in supporting Star Sleep & Wellness's continued growth and expansion into new markets. This position partners with operational, clinical, and administrative teams to ensure newly acquired and startup locations successfully implement Star Sleep & Wellness workflows, systems, service standards, and operational expectations. The Implementation Trainer provides hands-on training and coaching for both administrative and clinical team members, helping employees build confidence, proficiency, and consistency in their roles.

This position requires extensive travel and may involve remaining onsite in a market for several weeks or months during implementation and stabilization periods. Company-provided travel, lodging, and transportation will be provided while on assignment.

Key Responsibilities

• Partner with implementation and leadership teams to plan and execute practice conversions, new office openings, and operational transitions.
• Assess current office workflows and align administrative and clinical processes with Star Sleep & Wellness standards and best practices.
• Train new hires and existing team members on patient flow, customer service expectations, documentation standards, systems utilization, treatment-related processes, follow-up procedures, compliance requirements, and approved office protocols.
• Establish and reinforce consistent front-office and clinical operations across all locations.
• Provide hands-on coaching and support while monitoring employee proficiency throughout onboarding and stabilization periods.
• Model patient-centered service and reinforce quality, safety, compliance, operational, and documentation expectations.
• Observe performance, assess competencies, document training progress, and identify opportunities for retraining and continued development.
• Identify recurring training needs, workflow challenges, and administrative or clinical bottlenecks, partnering with leadership to recommend solutions.
• Coordinate operational and clinical readiness with providers, leadership teams, and supporting departments.
• Support adoption of company systems, processes, and documentation standards to ensure consistency across locations.
• Facilitate an organized handoff to the Administrative Manager, Clinical Manager, Regional Directors, and other operational leaders upon completion of implementation activities.
• Travel to support implementation projects and remain assigned to specific locations for extended periods when necessary.

Required Qualifications

• Experience training, mentoring, onboarding, or developing employees.
• Ability to assess employee proficiency and provide constructive feedback and support.
• Strong problem-solving and workflow improvement skills.
• Ability to learn, navigate, and effectively train others on multiple systems, technologies, and processes.
• Ability to work independently, adapt to changing priorities, and build relationships with diverse teams.
• Strong organizational, communication, presentation, and coaching skills.
• Willingness and ability to travel extensively and remain on assignment for several months when required.

Preferred Qualifications

• Relevant experience in healthcare operations, dental sleep medicine, sleep-appliance therapy, dentistry, sleep medicine, or a related outpatient healthcare setting.
• Experience supporting both clinical and administrative workflows.
• Experience with practice implementations, acquisitions, office startups, or operational transitions.
• Strong understanding of adult learning principles and training best practices.
• Experience onboarding employees, developing training programs, and assessing competency and proficiency.
• Experience improving operational efficiency and establishing standardized workflows across multiple locations.

About You

Regardless of position in the organization, these are the core values we look for:

• Value Reputation: Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change: We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented: You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes: You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Does This Sound Like You?

Please apply! We would love to hear from you.

Additional Information

Candidates selected to move forward in the hiring process will be asked to complete a Berke Assessment. You are welcome to complete it in advance: https://StarSleep.asmt.io/X447CK9FA/StarSleep

Due to high patient and clinic volume, please do not call or visit the office regarding your application status. We carefully review every application and will contact candidates whose experience aligns with our hiring needs.

Please Note: This is NOT a remote position.

Thank you for your interest in Star Sleep & Wellness. We look forward to hearing from you!