The Supportive Housing Case Manager plays a critical role in delivering housing stabilization services for residents. The Case Manager works collaboratively with clients and community partners to ensure access to supportive services including healthcare, mental health, substance use treatment, education, employment, and life skills development.

1. Operate within the DuPagePads Core Values, which supports providing care in accordance with the Trauma Informed Policy and Practices of the Agency.

2. Direct Client Services Manage a caseload of clients to provide case management support, including home visits, goal setting, life skills training, assessing needs, care coordination, resources/referrals, and ongoing monitoring.

3. Conduct regular home visits and wellness check-ins to assess client needs, build trust, and monitor progress.

4. Develop and maintain individualized service plans in collaboration with each resident, focused on housing retention, income stability, physical and mental wellness, and social integration.

5. Assist clients in securing and maintaining benefits such as SSI/SSDI, SNAP, Medicaid, or employment income.

6. Respect client rights to privacy and adhere to confidentiality laws, operating in accordance with the NASW Code of Ethics.

7. Service Coordination and Outreach Conduct outreach to community stakeholders and service providers to advocate for residents and facilitate access to resources and services.

8. Coordinate and refer clients to wraparound services including primary and behavioral healthcare, substance use treatment, legal aid, education, and employment services.

9. Advocate on behalf of clients with property managers, medical providers, and service systems to reduce barriers to housing and services.

10. Eviction Prevention Build rapport and trust with property managers and clients to foster engagement and long-term housing stability.

11. Collaborate with residents, collateral providers, and other staff in addressing lease violations and developing actionable solutions to prevent eviction.

12. Accompany staff on home visits, as needed, to enhance safety and eviction prevention efforts.

13. Administrative Support Develop and maintain client goal plans, regular assessments, and complete and file all other required documentation according to program policies and procedures.

14. Provide department support, including document scanning, researching housing and compliance topics, updating directories, recordkeeping, and file destruction.

15. Maintain accurate and timely records, including case notes and reports, to ensure compliance with HUD, IDHS, and agency standards.

16. Agency and Team Collaboration

Maintain collaborative relationships with co-workers to support client-centered care.

Operate in alignment with Trauma-Informed Policy and Practices.

Participate regularly in client staffing, supervision, team meetings, and training.

Adhere to agency guidelines for attendance, punctuality, and program standards.

Flexibility in scheduling to accommodate client needs and housing complexities.

17.Perform other duties as assigned by leadership.

Knowledge, Skills and Abilities:

1. Ability to handle and work with residents and agency sensitive confidential information/data.

2. Exceptional engagement skills, with a focus on building rapport with clients and cultivating strong partnerships with external stakeholders.

3. Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.

4. Demonstrated cultural competence, with experience or understanding of individuals with disabilities, serious mental illness, homelessness, and diverse ethnic, socio-economic, and LGBTQIA+ backgrounds.

5. Creative and solution-focused mindset with strong problem-solving abilities.

6. Excellent written and verbal communication skills.

7. Proficiency in Microsoft Office Suite (Word, Excel, Access) and comfort with technology and electronic documentation.

8. Proven ability to work independently while also contributing effectively as a collaborative team member.

Qualifications:

1. Bachelor’s degree in social work, human services, or related field preferred, or equivalent work experience.

2. Strong customer service focus.

3. Experience in issues related to homelessness preferred.

Other:

1. Flexible hours required for after-hours on-call rotation.

2. Provide own transportation.

3. Be able to lift 50 pounds.