Key Responsibilities & Performance Standards

• Patient management - Responsible for coordinating and managing the non-nurse aspects of the patient's care process. Work with the PAS Staff to schedule tests, diagnostic procedures, and admissions according to protocol, nurse coordinator and/or physician request with high level of accuracy.
• Answer the nursing lines, screen and deliver all messages in a timely fashion. Involves removing non-nursing messages and personally handling those, and also making sure that each message the Nurse Coordinators receive is accurate and complete.
• Managing incoming faxes for established patients
• Prior authorization for medication refills
• Incoming mails for RN Coordinators and providers
• Outgoing faxes
• EPIC and outlook messages
• General high level clerical and project support
• Optimize use of RN time for nurse essential duties. Develop new procedures and tracking processes to streamline this area of the department.
• Documentation - Document legibly, concisely and completely to ensure that others can accurately assess the status of patients' progres by reviewing that documentation. Use established checklists and sign-out procedures appropriately. Participate as assigned with database input (internal and external). Update database information weekly or as requested
• Data Management - Works closely to maintain knowledge of clinical study required time lines to help ensure patients' process does not deviate from requirements. Initiate and implement processes to facilitate new protocol implementation and tracking tools.

• BA in business administration, management, public administration
• Ability to work without direction. Multi-tasking. Demonstrated ability to work with a wide variety of diverse customers in difficult situations. Ability to prioritize work demands. Excellent communication, organizational, and time management skills with a focus on customer service. Demonstrate flexibility and creativity in response to unexpected changes in workload. Medical terminology. Intermediate level skills in Word, Excel, Access. Experience with EPIC and Cadance (scheduling module)