Clinical Support Assistant at Portland, OR (Waterfront) – Portland, Oregon

Key Responsibilities & Performance Standards

Patient Care

• Assists in admission process by recording patient’s name, address, phone number, age, and other personal information; takes and records vital signs such as blood pressure, pulse rate, respiration rate, and temperature; makes appointment for patient or refers patient to medical staff for immediate examination or treatment; transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk. May assist in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flow; communicating with front and back office throughout the day regarding patient and provider continuous flow, participating with patient scheduling, room turnover, and other clinical tasks as required to maintain patient and provider flow.

Facility Maintenance

• Removes used and un-sterile supplies and instruments from examination or treatment rooms; stocks rooms with sterile supplies and instruments; washes and sterilizes instruments or sends to central supply for sterilization; takes inventory of supplies, equipment, and instruments; orders supplies or requisitions them through unit superior.
• Miscellaneous
  Answers phones, and responds to non-medical questions; files and retrieves patient’s records; runs errands such as delivering specimens to labs, picking up x-rays or lab reports; transports equipment such as oxygen tanks to other locations within facility.

Training

• Complete various trainings including training on the OHSU Performance Excellence (OPEx) system
  Ongoing Quality Improvement
  Support ongoing improvement efforts, such as abnormality tracking, scheduled improvement rounds, improvement meetings, and timely completion of assigned of improvement projects.

• Associates Degree
• Intermediate computer proficiency
• Ability to successfully serve a variety of diverse customers in difficult situations
• Ability to provide service excellence, kindness, and compassion to all customers, including patients and other OHSU team members
• Skill in developing and maintaining professional relationships
• Ability to prioritize work demands
• Ability to interpret and follow policies, procedures, and protocols
• Basic applied math skills, including calculations and conversions
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers
  
• Must be able to perform the essential functions of the position with or without accommodation
• Fluency in written and spoken English. Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• One year of work experience in a medical office setting, including high volume direct patient contact in both front and back office.
• Experience working with an electronic medical record system, preferably Epic
• Formal customer service training, conflict management training, and/or communication training
• Clinical experience within the past 6 to 9 months
• Previous experience in a surgical clinic