Legal Aid of Western Missouri is building a stronger administrative foundation to better serve our clients and support our staff. As we grow and deepen our impact across our 40-county service area, we recognize that skilled, adaptable administrative professionals are essential to everything we do. We are increasing our administrative capacity by bringing on talented individuals who can work flexibly across units and practice areas, contributing to a culture of excellence, compassion, and access to justice. If you are detail-oriented, mission-driven, and thrive in a collaborative environment where your work makes a real difference in people's lives, we encourage you to apply.

Job Purpose

The Administrative Assistant provides administrative and secretarial support to Legal Aid staff across a variety of practice areas, which may include public benefits, housing, family law, consumer, immigration, and other civil legal aid matters. This role is responsible for a broad range of administrative functions. The specific units and practice areas supported may vary based on organizational need, making flexibility and adaptability essential qualities for this role. This is an in-person position based in Legal Aid's Kansas City office.

Key Responsibilities

Administrative Support

• Provide administrative and secretarial support to attorneys, paralegals, and supervisors across assigned units and practice areas.
• Prepare letters and correspondence to clients, ensuring appropriate form, style, punctuation, spelling, and grammar.
• Coordinate distribution of mail, note relevant deadlines and hearing dates, and route time-sensitive materials to appropriate staff.

File and Records Management

• Maintain and organize client files and case-related documents in accordance with Legal Aid's records management protocols.
• Perform data entry and maintain accurate records in Legal Aid's case management system, including opening and closing cases as appropriate.

Client and Caller Relations

• Communicate with clients in a professional, compassionate, and culturally sensitive manner, recognizing that many clients are experiencing a crisis or complex trauma.
• Provide information, answer questions, and schedule appointments for unit staff as needed.
• Maintain strict confidentiality of client and organizational information at all times.

Required Qualifications

• Demonstrated experience in clerical and office administration, including strong typing, spelling, grammar, and proofreading skills
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and Teams
• Strong interpersonal and customer service skills with the ability to work collaboratively and professionally with a diverse team
• Ability to prioritize and manage multiple tasks across different teams simultaneously, with a solution-oriented mindset and the ability to adapt under pressure
• High level of discretion, confidentiality, and patience in all client and organizational interactions
• Commitment to Legal Aid's mission of expanding access to justice

Preferred Qualifications

• Experience in a legal, nonprofit, or social services setting
• Bilingual or multilingual skills, particularly Spanish
• Familiarity with case management systems or legal technology platforms

Location

This role is an in-person role based in Legal Aid's Kansas City, Missouri office. While regular in-office attendance is the expectation for this role, Legal Aid offers flexible work arrangements to accommodate limited exceptions and support employees in maintaining schedules that enable them to perform at their best.

Compensation

The hourly rate for this position is $21.54 – $30.77 ($42,000 - $60,000), based on years of experience and Legal Aid’s formal salary scale. To allow for salary growth over time, the expected range for this position is $21.54/hour - $26.00/hour. Placement on the range will be based on factors such as years of relevant experience, budget, and internal equity. Employees who demonstrate fluency in a second language are eligible for an annual salary supplement of $3,600.

Benefits

Legal Aid offers a comprehensive benefits package including:

• Medical coverage with PPO or HSA options
• Dental, vision, and life insurance
• Short-term and long-term disability coverage
• Accident and critical illness insurance
• Flexible Spending Accounts for medical and dependent care expenses
• Generous paid time off including vacation, sick, personal, and holidays
• 401(k) with up to 3.5% employer match

LAWMO is an Equal Opportunity Employer. Those applicants requiring accommodation to the interview/application process should contact Human Resources Department at EEO@lawmo.org.