Title: Bilingual Medical Receptionist
Job Category: Medical Receptionist
Requisition Number: MEDIC001121
Job Type: Full-Time
Leesburg, FL, 34749, United States

Description

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.

Supervision Received:

• Front Desk Supervisor & Hub Manager

Summary of Duties:

The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.

· Greet patients warmly and provide an exceptional, patient-first experience.

· Manage check-in and check-out processes accurately and efficiently.

· Collect and verify all necessary patient forms, documentation, and referrals.

· Maintain lobby organization, cleanliness, and a welcoming environment.

· Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

Insurance, Billing, and Pre-Authorization Support

· Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.

· Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.

· Collect payments at check-in or check-out according to company procedures.

· Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.

· Identify when services require pre-authorization based on insurance guidelines.

· Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.

· Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.

Multi-Service Scheduling & Care Plan Fulfillment

· Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.

· Ensure all patients are fully scheduled throughout their plan of care.

· Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.

· Maximize schedule productivity and fill rates across multiple service lines.

· Ensure proper fulfillment of provider-directed orders.

· Provide patients with clear preparation guidance and restrictions based on their orders.

· Coordinate with imaging and medical teams to address readiness or scheduling issues.

Compliance, Production, and Outcome Support

· Support patient compliance through consistent communication and proactive follow-up.

· Monitor show rates, production metrics, and compliance trends.

· Reinforce care plan understanding to support patient engagement.

· Collaborate with leadership to reduce cancellations and improve retention.

Clinic Culture Expectations

· Demonstrate Conscious Leadership—empathy, curiosity, and accountability.

· Exhibit reliability, ownership, and strong follow-through.

· Communicate clearly and compassionately with patients and team members.

· Contribute positively to a unified, patient-first clinic culture.

· Demonstrate flexibility, teamwork, and solution-oriented communication.

Skills & Expectations

· Excellent customer service and interpersonal communication.

· Strong organizational skills and ability to multitask.

· High accuracy in scheduling, documentation, and insurance data collection.

· Adaptability to evolving workflows and clinic needs.

Experience Requirements

Preferred:

· 1–2 years experience in medical front office or multi-service healthcare settings.

· Experience with MRI safety screening or medical procedure preparation.

· Familiarity with insurance verification and pre-authorization processes.

We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.

Your Well-Being Matters to Us
Available to full-time employees
At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with 2% company match\
• Competitive PTO
• Sick days
• 6 paid holidays + 1 floating holiday
• Company-paid life insurance
• Short-term disability coverage

Background Check Requirement:

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.