GENERAL DESCRIPTION

The Sales Coordinator serves as an entry-level role in Video Game & Collectible Wholesale Sales and provides sales support to sales team-members in the areas of sales, customer service, order processing & fulfilment, problem-resolution, order shipping/coordination, and records maintenance.

ESSENTIAL JOB DUTIES/RESPONSIBILTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential job functions and duties include, but are not limited, to:

• Establishes and maintains excellent customer service and relationships with wholesale customers via telephone, email, and other communication channels.
• Assists sales team in generating and overseeing sales leads. Prepares sales quotes, processing orders, reports, processes customer invoicing, post sales service, etc.).
• Develops an excellent understanding of the company’s products and services to effectively communicate product features and benefits to potential and existing wholesale customers.
• Performs research and stays up to date with industry trends and competitors’ products and pricing.
• Provides feedback and market insight to sales team to help shape sales strategies.
• Processes wholesale orders, ensuring accuracy and timely delivery. Coordinates with other departments such as purchasing, accounting, and shipping to fulfill orders.
• Generates sales reports and maintains accurate records of customer interactions, sales activities, and order history, using company provided tools to track and manage customer data.
• Assists with assessment and problem resolution of customer-related issues, complaints, product development, shipping, and invoicing.
• Attends/participates in discussions regarding ways to exceed sales targets and quotas set by the company.
• Participates in training/development programs to enhance sales skills and product knowledge.
• Assists with sorting, organizing, and preparing product and price lists received from the company’s vendors.
• As requested, attends company Trade Shows (using personal vehicle or other means of transportation).
• Maintaining a satisfactory attendance and punctuality record is an essential requirement of this job.
• Performs a variety of other transactional or operational job tasks and projects as assigned by management.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the job:

• Proficient use of English language (verbal and written).
• Excellent writing skills, and use of proper use of spelling, grammar, and punctuation skills.
• Strong analytical and research skills.
• Excellent organizational skills needed for managing customer data, orders, product and sales records.
• Strong verbal and written communication skills, and a customer-centric approach.
• Basic understanding of sale techniques and strategies, with a willingness to learn and grow in a sales role.
• Ability to respond to day-to-day customer emails and correspondence.
• Proficient computer skills using software applications, include CRM, Microsoft Office Suite, and other sales-related tools. Typing: 50 wpm.
• Intermediate to Advanced Excel proficiency and able to at least perform VLOOKUP, PIVOT TABLES, and other formulas or work with multiple workbooks and worksheets simultaneously.
• Ability to interact professionally and effectively with customers and prospective customers, Sr. sales reps., and various in-house departments.
• Must possess critical thinking skills, organization skills and attention to detail.
• Must possess effective problem assessment and problem resolution skills.
• Knowledge of general office skills and administrative procedures, including, but not limited to maintaining accurate records/files, filing, copying, faxing.
• Ability to perform multiple job duties/assignments and to adapt quickly to workplace changes/new job tasks.
• Ability to complete required tasks within allotted time frames, and cut-off dates.
• Ability to maintain a high level of confidentiality in the performance of job duties.
• Ability and willingness to travel as needed or required to company trade shows (most possess a valid CA Driver’s License and vehicle liability insurance if using personal vehicle).
• Ability and willingness to work overtime, as needed or required.
• Ability to support and to comply with all company policies, departmental procedures, and work rules.

HIRING/SELECTION GUIDELINES

The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience and training:

• High School Diploma, or Equivalent, and
• Two (2+) years of experience/knowledge a fast-paced, demanding retail or wholesale work environment, or
• Any combination of experience, college education, or training that provides the level of knowledge, skills, and ability required for the job.
• Genuine interest in and passion for current gen and retro video game consoles & peripherals and/or collectible toys & action figures.

PHYSICAL DEMANDS & WORKING CONDITIONS

The essential functions of this job require the employee to perform the following physical activities during course of work. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly uses an office telephone, cell-phone, and e-mail for communication with customers, mangement, internal departments, and the public.
• Required to sit, walk, stand, and operate computer for extended periods of time during course of workday.
• Periodically required to stoop, bend, kneel, lift, and reach, in the performance of job function.
• Requires the essential use of hands, speech, eyesight, and hearing.
• Lifting limitations for this position: 30-40 lbs.
• Vision requirements include close and distance vision, color vision, peripheral and depth vision, and the ability to adjust focus as needed.
• Noise level for this work environment is typically low to moderate (office environment).