We are seeking a dedicated and self-sufficient Helpdesk Support professional to join our team. The ideal candidate will provide exceptional technical support to our users, ensuring their IT issues are resolved efficiently and effectively. This role requires strong communication skills and a solid understanding of computer systems, networking, and customer service principles.

Responsibilities:

Provide first-level support for desktop and laptop issues, including hardware and software troubleshooting

Assist users with Windows Server environments, ensuring smooth operation and minimal downtime

Manage DNS configurations and resolve related issues to maintain network integrity

Communicate effectively with users to understand their technical problems and provide clear solutions

Document all support interactions in the ticketing system for tracking and reporting purposes

Respond to customer requests via phone, chat, or email, Diagnose and resolve technical issues, Troubleshoot and repair hardware and software

Configure and deploy new hardware and software

Collaborate with other IT team members to escalate complex issues as necessary

Updates project plans for IT projects including objectives, technologies, systems, information specifications, schedules and diagrams

Must be able to work in a fast-paced, dynamic environment while working multiple priorities

Requirements:

2+ years of PC technical experience and/or training

2+ years experience in a logistics/transportation environment including TMS and EDI experience is mandatory

2+ years of Call Center/Help Desk experience

1+ years of experience with Active directory and Microsoft 365 Administration

1+ years of network experience and knowledge including firewalls, switches, access points, etc.

1+ years of experience with network wiring

1+ years of VOIP experience

Must have VPN knowledge site-to-site, client-side VPN, etc.

Proficient experience using Windows 10 and 11 and Microsoft Office products.

Proficient experience using & configuring web browsers and managing browser plug-ins

Ability to pass employment background check

Ability to work both in a group and independently